Miguel Vitoria

Today, while searching for a specific destination, the system couldn't generate a trip suggestion. I clicked on the live agent support button, and within seconds, someone was there to help. A few minutes later, they even created a customized search matching my trip preferences. If this isn't customer service excellence, I don't know what is!

Unbelievable service! Initially, I was quite sceptical as I had never experienced a flight booking being declined or received a call from a travel agent before. However, after receiving a call from Sid, a travel agent from Crystal Travel, who not only assisted me but also upgraded my hold baggage, I felt incredibly supported. They even followed up with a second call to ensure I had received my ticket. From now on, I will definitely be using this travel agency. Thank you to everyone involved!