AVOID AVOID AVOID!!!!!! USELESS AND INCOMPETENT AGENTS!!!
AVOID AVOID AVOID!!!!!!
IF I CAN GIVE NEGATIVE STARS I WILL!!!
THE WORST ESTATE AGENT WITH NO TRANSPARENCY ON THEIR COMMUNICATION!
RADI, FREDERICA AND I DIDN'T CATCH THE LETTING MANAGERS NAME BASED IN CLAPHAM.
I ENQUIRED A PROPERTY WITH THEM WHICH I'VE AN OFFER TO AND GOT ACCEPTED. I'VE MADE THE PAYMENTS THEY'VE ASKED ME TO AND SIGNED THE CONTRACTS. AS USUAL ONCE THEY HAVE THE MONEY AND ALL WHAT TBEU REQUIRED THEY ARE THEN VERY SLOW ON RESPONDING BACK TO ANY QUERIES YOU MAY HAVE.
I ASSUMED EVERYTHING WAS IN PLACE AND THAT WE WERE GOOD TO MOVE FOR THE 1ST OF JUNE AS THEY WEREN'T REALLY RESPONDING TO ANYTHING I ASKED THEM.
SO NATURALLY, I PAACKED ALL MY STUFF, CANCELLED ALL UTILITIES, ORDERED ALL FURNITURES I NEED FOR THE NEW FLAT, ORGANISED VAN AND MAN, ORGANISED CLEANERS FOR THE CURRENT FLAT AND GAVE NOTICE TO MY LANDLORD.
SURPRISINGLY THE NIGHT BEFORE WE WERE TO MOVE IN THE NEW FLAT, FREDERICA EMAILED ME TO SAY THAT THE LANDLADY HAS PULLED OUT OF THE CONTRACT AND THAT WAS IT. I ASKED HER HOW CAN SHE PULL OUT OF CONTRACT LAST MINUTD WHEN I'VE ALREADY PAID, SIGNED THE CONTRACT AND MADE NECESSARY ARRANGMENTS AND SHE SAID SHE DIDN'T SIGN THE CONTRACT YET AND DECIDED NOT TO RENT BLHER PROPERTY ANYMORE!!!
IS THIS A JOKE?!! I HAVE A YEAR AND A HALF OLD KID AND PACKED ALL BET STUFF AWAY READY TO MOVE AND NOW WE WERE ABOUT TO GO HOMELESS AND ALL THEY SAID TO US WAS SORRY!!
I ASKED FOR A PROPER EXPLANATION VIA EMAIL WHERE THEIR MANAGER CALLED ME OVER THE PHONE EXPRESSING HIS DISSAPPOINTMENT FROM THE LANDLADY AND EXPLAINEX HOW THEY DONT WANNA DEAL WITH SUCH PEOPLE ANYNMORE. I ASKED FOR THIS STATEMENTVTO BE WRITTEN AND SEND TO ME WHICH HE AGREED OVER THE PHONE BUT NEVER RECEIEVED THE EMAIL FROM THE.
THEY SAID THEY HAVE REMOVED HER PROPERTY FROM THEIR SITE AND ZOOPLA AND RIGHTMOVE ONLY TO FIND OUT 2 DAYS LATER THAT IT IS BEING ADVERTISED AGAIN AND AGENTS DID NOT MAKE ANY EFFORT TO CONTACT US INFORM US DESPITE OF ME CALLING THEM ALL THE TIME ASKING FOR UPDATES.
I ASKED A FRIEND TO EMAIL THEM AND ASK FOR A VIEWING TO SEE IF IT'S REALLY BACK ON THE MARKET.
THE SAME GUY WHO DEALT WITH US RADI EMAILED BACK TO MY FRIEND SAYING THE PROPERTY IS STILL AVAILABLE AND RRQUIRES A TENANT IMMEDIATELY AND IF THEY WANT TO VIEW IT.
UPSET OF COURSE, I CALLED THEM UP TO FIND OUT WHAT IS GOING ON WHERE RADI ANSWERED AND SAIF THAT IT IS NOT AVAILABLE ANYMORE AND THAT IT IS NOT ON THE MARKET. I DISAGREED AND TOLD ASKED WHY HE WAS LYING AND THAT HE HIMSELF REPLIED TO MY FRIEND SAYING IT IS AVAILABLE WHERE HE STARTED STUTTERING AND STARTED GIVING OUT DIFFERENT ANSWERS.
HE SAYS HIS COLLEAGUE MADE A MISTAKE THEN HE SAYS ITA A DIFFERENT PROPERTY THEN HE SAYS HE WILL SPEAK TO SOMEONE ETC...
HE CAN'T GIVE A STRAIGHT ANSWER WHEN I ASKED EXACTLY WHAT IS GOING ON.
ALL IN ALL, WHAT I NEEDED WAS TO UNDERSTAND WHERE THINGS WENT WRONG ON WHY OR HOW LANADLADY PULLED OUT LAST MINUTE MAKING AS SPEND A LOT OF MONEY FOR THIS SUPPOSEDLY MOVE. THE AGENTS FAILING TO PROVIDE ALTERNATIVES AND SOLUTION AND JUST COMPLETELY IGNORED US AFTER FEW DAYS.
IF IT WAS ME WHO PULLED OUT OF CONTRACT WILL DEFINITELY BE A DIFFERENT STORY! I WOULD'VE LOST MY DEPOSIT AND WILL HAVE BAD REPUTATION.
NOW IT'S THE AGENT AND LANDLADY PULLING OUT, NO CONSEQUENCES AT ALL DESPITE OF THE STRESS AND INCONVENIENCED THEY HAVE CAUSE TO THE TENANTS!!
PLEASE IF ANYONE IS READING THIS DO AVOID THIS USELESS IMCOMPETENT ESTATE AGENTS WHO ONLY GIVEA A F*** ABOUT THER COMMISSION AND NOT THEIR CLIENTS NO MATTER OU HAVE KIDS OR NOT OR IF YOU GET STRESSED AND ABOUT TO GO HOMELESS THEY WONT GIVE A SH** AT ALL!!!
I HOPE THAT THIS ESTATE AGENT GETS FINE OR WORST GO OUT OF BUSINESS SOMEDAY!!!!