They are there to help.
Had to go to the bank today to sort out a scam competition i had signed up to and was seen by Raveena. She was very knowledgeable and helpful as all the staff are. I had a dispute over the competition taking more out than agreed Raveena did all the work on my phone with the bank app and it's in there hands now. Been with the bank for over 50 years and never had a problem I would recommend them.
Reply from HSBC UK