They merged my two meters TWO months…
They merged my two meters TWO months ago, yet both meters are still consuming electricity and my smart meter isn’t connected. On top of that, they keep taking random amounts from my direct debit every few days without explanation.
I’ve chased them for 14 days and called twice — both times promised a same-day reply, and both times ignored.
For such a big company, this level of incompetence is unbelievable. If zero stars were possible, that’s exactly what they’d get.
Reply from Octopus Energy
Dear Mei Na,
Please accept our sincere apologies that your recent experience did not meet our usual standards.
We have now successfully updated your billing, and your account is fully current. Furthermore, we have formally logged a complaint on your behalf to ensure your feedback is reviewed by our management team for further action.
We appreciate you bringing this to our attention.
Sincerely,
Thuli
Customer Service Manager
