I bought a template and got ripped off
I bought a template. AVG stopped the download as it had a trojan file in the zip package. I have worked in IT for 30 years. I asked for a refund and have raised a dispute. The dispute is not with the template monster but with the author of the template, and if I don't allow them full access to my system, server, etc, to troubleshoot, then I lose the right to a refund.
AVOID THESE PEOPLE LIKE THE PLAGUE!
EDIt - why do you lie, liar?
I have to wait 3 days to escalate the dispute to templatemonster, before then I have to deal with some bloke who developed the template who has nothing to do with templatemonster.
So your solution is that when my anti-virus warns me that there is a trojan file, I should turn it off and go ahead and run the zip anyway? You are mental!
EDIT2 - It is now 3 days later and I have escalated the dispute to Templatemonster and have been told that it will now take 7 days for a decision! What a joke!
EDIT3 - Now I get an email asking for my anti-virus name and if I can use another anti-virus. Yeah I only paid £120 a year for AVG pro package lol:
Thank you for escalating the dispute to TemplateMonster. I'm Daniel Dawson, your personal customer care manager. My goal is to provide you with the best possible solution and a positive experience.
Our Quality Assurance team has completed a thorough testing of your template today and found no viruses while downloading or extracting the template package. Could you please provide us with more details about the antivirus software you are using, including its full name, version, and whether it is a paid or free license? Additionally, if possible, could you try using an alternative antivirus program to see if the issue persists on your end?
Once again, we apologize for any inconvenience this situation may have caused and look forward to hearing from you.
Best regards, Daniel Dawson
Senior Customer Care Manager
6 AM - 2 PM (EST) | Monday to Friday
TemplateMonster supports Ukraine
EDIT4 THEY BLAME AVG ANTI VIRUS AND REFUSE A REFUND:
Daniel Dawson (TemplateMonster.com)
Aug 1, 2024, 06:45 ADT
Dear Elian,
We deeply regret this misunderstanding, but our specialists firmly believe that your issue is related to a false detection by AVG.
You can fill out the form on this page to request that the AVG support team review and remove the link in question from their blacklist.
We stand by our products, which are always thoroughly tested. If there’s anything we can do to improve your experience, just let us know. We’re always here to help.
Best regards, Daniel Dawson
Senior Customer Care Manager
6 AM - 2 PM (EST) | Monday to Friday
TemplateMonster supports Ukraine
EDIT5:
(!) We ask that you refrain from using offensive language towards our staff.
LOL yes how dare I!
July 27, 2024
Unprompted review