no quibble refund
On my second order of PIB I accidentally ordered a single linen sheet instead of a King. I was mortified as I didn't realise until I was trying to get it to fit on the bed. I had already thrown the packaging away and thought "well that's £70 odd down the drain" but Jake in customer services couldn't have been more helpful. As I hadn't used or washed the bedding, they were able to take it back and issue me with a gift code which I've just used to buy the correct size. Amazing customer care and beautifully soft linen bedding.