Rhianna

United Kingdom

Reviews

Review of esure

Rated 1 out of 5 stars

Despite not even attempting to take a…

Despite not even attempting to take a payment from my account I have received a notice of default - this is without even attempting. It’s also with absolutely no prior warning or prompting - which is because it has been given on the day the payment was due to be made and hasn’t been collected on their part!

Unnecessary stress and upset, I currently am shaking as I can’t even speak to someone on the phone and a chatbot isn’t remotely acceptable for this sort of issue.

God knows how even more vulnerable customers are supposed to deal with this!

March 13, 2025
Unprompted review

Reply from esure

We are sorry you have been left feeling this way, we would ask that you email your review and policy details to us at, trustpilot.feedback@esure.com and we can raise this with the relevant team. Thank you for taking the time to leave us a review.

Review of Theory Test Finder

Rated 1 out of 5 stars

Please don’t use them

Please don’t use them, they are scammers. I’ve been waiting for months now for the refund I’m owed and they promised because they booked the wrong test date and didn’t tell me.

Customer service were amazing at first but then they stop answering and ignore you. I’m looking into trading standards now, that’s a lot of money wasted.

September 24, 2024
Unprompted review

Reply from Theory Test Finder

Hello ,

Thank you for taking the time to share your feedback. I'm truly sorry to hear about your experience with your refund and the miscommunication regarding your test date. I understand how frustrating this situation must be, and I want to assure you that we take your concerns very seriously.

Our records indicate that a refund was processed on our end; however, it appears that you have not yet received the funds. I apologize for any delays and for the difficulty you’ve had reaching us. We are committed to resolving this issue as quickly as possible.

To help us investigate further, could you please provide your refund reference number or any additional details regarding your booking? Alternatively, feel free to contact our support team directly at refund@theorytestfinder.co.uk for immediate assistance.

We value your trust and are dedicated to ensuring you receive the refund you’re owed. Thank you for your patience, and I look forward to resolving this matter promptly.

Warm regards,

Customer Support Team
THEORYTESTFINDER.CO.UK

Review of Competition Kingdom

Rated 5 out of 5 stars

The prizes are brilliant and the people…

The prizes are brilliant and the people behind the competition are lovely as well and really quick to contact you! Won £200 and now £25 after only buying tickets twice! Great odds compared to others around! :)

September 24, 2024
Unprompted review

Reply from Competition Kingdom

Thank you, Rhianna! 😊 We’re so glad you’re loving the prizes and the experience. Huge congrats on your wins—what a fantastic start! 🎉 Here’s to more wins in the future!

Review of Theory Test Finder

Rated 2 out of 5 stars

Booked the incorrect date and haven’t refunded

They booked the incorrect date I chose, so I had no time to prepare. They got back to me quickly and said they would refund me, which I appreciate but it’s been 2 weeks and I still haven’t received the refund or answered my email about it. I need the refund back to be able to book another one, and they charged not only for signing up but also for changing the theory - it was almost as much as the actual theory!

Only giving two stars as the customer service was good initially

August 5, 2024
Unprompted review

Reply from Theory Test Finder

Hi ,

We're really sorry to hear about your experience. This is not the level of service we aim to provide. We understand how important your test booking is, and we want to make things right.

Could you please email us at support@theorytestfinder.co.uk with your booking details? We’ll immediately look into your case and provide you with an update.

Your feedback is valuable to us, and we truly appreciate the opportunity to resolve this for you.

Looking forward to hearing from you soon.

Best regards,
THEORY TEST FINDER

Review of Wowcher

Rated 5 out of 5 stars

Easy to use and quick to appear in app…

Easy to use and quick to appear in app and email!

March 2, 2023

Reply from Wowcher

Hi There - Thank you for your review - We do value your feedback and will pass on comments to assist with improving our service. Many thanks