Andrew Kirby

Ordered a woodfire pizza oven on the 9th June for my husband father day. Delivery was 1-3 days, didnt arrive so chased and the lady advised me that unfortunately it would be here after father's day on the 17th, not happy but agreed. Received an email on the 16th advising that due to a system issue the item hasn't been dispatched and had no clear date when it could be. Phone B&Q for an update/refund and the advisor told me he couldn't and that I would have to email the 3rd party seller and await a response. How do B&Q avoid the consumer rights, yes the item is from a verified seller but my money and contract of sale was from B&Q. Not only did my children not have a gift for their dad but it has also ruined plans over the Sunday and now during the week. DO NOT USE B&Q

Good price offered. Arranged a time to suit, 8am-12pm, however driving arrived at 1.15pm, also no phone call when 1 hr away as per email
However, good service and would use again

Placed an order, item delivered by yodel whilst we were away visiting family. Yodel left parcel in front garden in full view of everyone. Returned home and parcel had been taken. Couldn't contact yodel so tried to speak with office. No contact number, the online chat is always offline so have emailed and contacted via social media, reposne time 5 days. Cannot wait that long as it's a birthday present. Very poor customer service!

My son ordered a gift card from my wife birthday, think he may have misspelt his email. Spoke to Prezee online several times, gave card details, screen shot or bank statement and even the website used to make the purchase but have been waiting over 2 weeks to get a response. Shocking service

Have been waiting on a kitchen refit for 3 years, guarantees date of 08/23, Hakinson Whittle never showed up. Went to final review, guaranteed date of 4/9/24, same company never turned up!! Shocking service

Bought some addidas predator elite, slightly cheaper than other places at £200. Great and fast delivery, very poor quality item. Have questioned if fake, only response given as to send photos, to which I have done with no response

Placed a large order for delivery between 4.45-5pm as had guests arriving for dinner. Delivered at 4.20pm, driver refused to return to store, advised me to call the store. Called the Market Harborough store and refused to collect and deliver hot pizza at time agreed. When guest arrived, stone cold so binned. Emailed 4 times with no reply! Absolute joke