Pamela Costa

The ease of locating the documents needed, the instructions that made it simple to complete the doc's and the fee is very reasonable.

I would rate Brittany Blaco with 10 stars if I could - She was so kind and professional and caring. She listened to my requests, made changes willingly and easily to my plans as needed and provided great customer service. I HIGHLY Recommend using her for your rail travel assistance. She was the Best!!! I will use her exclusively from now on - I am a Travel Advisor myself and shed did a better job booking my vacation quicker and better than I could !!!

Easy to use even for the unexperienced designer.

I purchased a Echelon Rower and only had it three months and only had used it 3 times (due to lots of traveling) and once I settled down and started using the Resistance Controller stopped working - The only way to get any "customer service" is through email and then all they do is send you a cut and pasted troubleshooting chart which I had found the day before online. I tried all the required steps to fix the machine except replacing the controller (which was only 3 months old and only used 3 times) and which was not sent with the new machine as a back up. So, I emailed them again and asked for a phone call or for a replacement part as per the 1 year warranty and I have not had any response. I asked for a phone number to call to actually speak to someone and nothing was provided. STAY AWAY FROM THESE PRODUCTS!!!!!