Mister Wonderful

I've been in touch with Explore! since returning from a trip in late June - It takes weeks to get a response '28 days' and having tried to find an amicable solution am still waiting. I simply don't understand why someone won't just deal with it instead of providing excuses for not maintaining a friendly and effective relationship. Do people not understand that delays like this only sour things whereby a timely call / message can build a relationship. Such a shame when the people in the field do a good job - I've been ready to book another major holiday with Explore! for weeks, but how can I be expected to when this issue drags on? It doesn't bode well for the future but all they need to do is say they don't want my loyalty and I'll go to their competitors.

A very difficult company to effectively communicate with in that the people in customer service are very orientated towards ticking boxes rather than solving a problem. But this is the case for so many companies these days.
I'm on my FIFTH flexible spray gun and all have failed with a faulty trigger.
The response from Hozelock has been along the lines of we're not replacing it again, even though is it stored out of the sun and taken in during winter.
I have photos if required

UK staff could learn a lot from their guides.
The former take a week to reply to an email or half an hour to answer the phone and respond with answers which you can see on the website.
The latter are personable, appreciate their jobs and work so hard at all times.
Best book through an agent imho

The staff are all very helpful, pleasant and obliging

The bakery staff are helpful BUT they, together with managers, are given no scope for common sense.
No one to slice bread )I know, 1st world problem) and when the fellow turned up, the machine mangled the loaf. During the time he came, the last loaves were taken, so this became the last one.
Neither he nor 5 other colleagues, including a manger were able to go off script "We can't reduce the price until 4pm" I feel sorry for them, not only because of this but because large wholemeal loaves are no longer available and they so often run out of bread by early afternoon

I sent my camera with a view to Wex buying it.
The report came back with notes on why they couldn't, because of their thorough checks. I had no idea that there could be mould on a sensor and this shows me how diligent they are - I would DEFINITLY BUY a product from them. Their staff are friendly, knowledgeable and totally professional. Other companies could (and should) learn from them. Thanks guys

Neff asked for a review and so here it is!
I used chat to ask for guidance.
But like all large companies now, unless it is on the screen in front of the advisor, it doesn't exist!
Couldn't see any initiative from the chat-responders and they said that the company doesn't have disassembly instructions.
Traditionally, advisors knew their product, but now they seem to be remote from the product

Marrakech fabulous
Bali fabulous
Both with exquisite service, wonderful food and first class facilities

Agadir resort closed permanently - Rightly so as it was dreadful as well as inducing projectile vomiting

Don't fly with Singapore Airlines.
'Priority' service? What priority.
Old aircraft and unreliable wifi, with boring limited entertainment
The most convoluted website imaginable

I've sent 2 emails to Waterpik and not heard anything back.
Travel version nothing like as good as the home version
On the home version, MASSES of black mould came out - YUK

Still no call from Complaints or Manager even though it was promised within 24 - 48 hours.
Product arrived in a box which had been opened and the product was clearly broken.

Slow to answer. Unhelpful system. Person who answered the call was pleasant, but didn't listen carefully to what was being said.
Sent secure message and told to phone. But unless they receive a reply to the letter they send out within two weeks, the case is closed. - Helpful during the holiday period!

1 star BUT 5 stars
Reliance on the net is too great - time to get through takes ages
The good thing is that the Welsh lady who I spoke to was SO helpful, understood the issue and knew the answer.

Since my last review NOTHING has happened, despite 'Tracy' saying send an email.

UPDATE - So someone called today and said "Phone Customer Services" !!!!

Update: DPD just tried to collect their 'cancelled' collection.
Replied to 'Tracy' on the last problem 4 hours ago and guess what... NO reply and NO call from complaints team.

Bought the product elsewhere and WHY would I ever shop there again when the system DOESN'T WORK

It just gets worse!
Collection cancelled - Which I didn't ask for.
Complaints dept failed to call as promised.
WHAT a time consuming experience.
Yes, there are worse things in the world, but WHY have operatives who only read the script, have not been allowed to show initiative and who frankly don't know how to communicate.

Bought an iron. It arrived with broken handles. Going on holiday and need an iron. Estimated replacement time THREE WEEKS. Customer service phone line doesn't have an option for small electricals. Or on-line purchases. Customer 'support' offered 3 - 5 day call-back. Robotic responses and no progress. Archaic.

Keeps my new car looking clean.
Can't find advice of screen-wash which should be used with it.

Ohme customer service is shockingly bad. They haven't returned a call or email in over a week. They wouldn't be so busy if they sorted the question in one call.
They refuse to provide the installer's number, don't give their name and suggest that I look it up!

Having seen the way these guys drive and park dangerously, that in itself is reason enough not to use them. Overtaking to go through a red light. Parking on pavements and obstructing safe passage - THEN having the cheek to be dismissive.

Great advice from a family business.
Good quality and patient with my numerous requests for information.
All at a competitive price and first class service.