delay in submitting whilst waiting for no show letter.
The process using the online claim was simple but did not allow me to start the claim and submit evidence docs later. As I was claiming for a cancelled outard and return trip, and although I knew in advance I would be unable to travel on either outward or return legs due to my accident and injury I had to wait until after the Return Trip date had passed to receive a No Show letter for both trips to enable me to submit my claim. It would have been much easier had I been able to commence the claim with the outward trip no show letter and show that the return trip no show would be pending. Ryanair did issue the no show letters promptly after requesting them.
Reply from XCover.com
Hi Angela,
Thank you for sharing your feedback with us.
Unfortunately, we are unable to find you in our system. Please either reply to any of our emails or log in to your XCover Account. If you are logging in for the first time you need to find the email confirmation email sent from us and click the link to set up your XCover Account. Make sure you check your spam folder if you can’t find your confirmation email. This step is required if you bought your protection using your Apple Account, iCloud email address or Safari web browser as Apple may hide and not deliver your email. Read more about how to resolve related issues here: https://www.xcover.com/help/generic-apple-id.
Once again, we appreciate your feedback.
The XCover Team
