Ellie

Really horrible company to deal with. Due to errors with the estate management, I have been issued with a payment demand relating to several years ago when I did not own the property. Had the demand been issued on a timely basis, I would not have needed to pay this as a retention was in place. Encore have fully acknowledged that the delay is ‘unacceptable’ and ‘completely unfair’. However, they have said that because they legally can pass this on to me as the current owner, they are going to do so to avoid making any losses themselves. Really cruel and disappointing way to treat people. Making profit and passing on unfair costs during a cost of living crisis is not a great core value.

Unfortunately the product did not work at all for me. I used the teeth whitening strips for 2 weeks as instructed with no improvement. Straight after using the strips there would be a few white spots on the front teeth which quickly faded but other than that no visible changes at all.

Really disappointed and I have already contacted the company but their suggestion was it may just need further application (which presumably means buying more from them...) and asked me for additional information.

UPDATE - I have provided the company with the additional information they requested and have followed up twice but no response at all - really poor customer service.

Really disappointing experience with the Wokingham salon today. I had a call from the manager of the salon an hour before my lunchtime appointment telling me she had to rearrange for a later time due to staff personal issues. I explained to her that I couldn't do that time as I had a work call in the diary and that I couldn't be completely flexible due to work commitments.

She then kept constantly interrupting me, told me she didn't see why it was a problem and also that the updated appointment would need to be an hour longer than it was booked for as the info on the website was wrong - she then said that was my fault for not understanding how long the service would take.

She kept insisting that I would need to take the new time and was really difficult when I asked if there were other times later in the week. She told me to just let my stylist know I needed to get back to work so she could get it done quickly - obviously I did not want a rushed job for the prices charged so after 15 mins+ going round in circles on the phone I just had to leave it with no resolution.

Not the level of customer service you expect for somewhere that charges £80+ for a trim :(

I have been going to this salon ever since it opened and love my hairdresser but have no choice but to look elsewhere now as going into the salon after that experience with the manager would be very uncomfortable!

I bought a sofa from Furniture Village but unfortunately when unwrapping found a black ink stain on one of the cushions, presumably from when the sofa was packaged. I raised this with the customer service team on 10th December who asked for photos etc and originally advised that a replacement would be sent for the one damaged cushion. However, it has now been 7 weeks and this still hasn't been received.

I have spoken to advisors on the phone on at least 3 occasions who have given generic responses that they are dealing with it and I have also sent numerous emails chasing them up over nearly 2 months now but am just getting no response or any progress at all.

Really disappointed to have been left with a damaged product for 7 weeks so far and still no update on if and when they are working to provide a replacement.