Chris

I would like to express our sincere appreciation for your feedback concerning the recent delivery of our boxes. Your input is essential in helping us identify and rectify issues, and I apologise for the inconvenience you've faced.

It is indeed disappointing to hear about the quality of the cardboard and the damage that occurred during the shipping process. Quality control and secure packaging are paramount to us, and your experience highlights areas where we must do better.

We are committed to resolving these issues and will be taking immediate steps to improve the quality of our products and packaging to prevent any future occurrences of damage.

I understand your frustration, and I want to assure you that we greatly value your business. If you choose to place another order in the future, please don't hesitate to contact us directly. We will ensure your items are carefully inspected and packaged to ensure they reach you in pristine condition.

Your feedback is an invaluable resource for us as we continue to improve our products and services. We appreciate your patience and look forward to serving you better in the future.

Best Regards,

Annette
The Tiny Box Company