United Kingdom
Review of Razys
Masquerading as a uk company but they are in china. Took 2 weeks to arrive which was too late and make it impossible to return given prohibitive costs. No indication of this as I checked on the site before buying. They are scamming customers essentially and make out like a uk company but don’t behave like one. Avoid at all costs.
Review of Seafancy
This company is masquerading as a UK company with a .co.uk site and by choosing a name very close to a trusted brand Seafolly which initially I thought I was buying from. I had no idea they are in fact in China and there is nothing on their site at the point of purchase for you to see this - indeed as a was paying a large amount for postage I assumed it was express. Once the order was confirmed it said it was coming from Paris which is also a lie. It took weeks to get here and the labelling was Chinese. I had needed it within a week. I chased and was ignored, I tried to cancel and they eventually responded and said it was already on the way. You must return to the USA and track which is prohibitive costwise and you must send around 6 emails before they offer you a terrible solution - which is 70% of the value - they started at 25% so worth noting. I would of course never have ordered knowing any of this and they hide it from you in their T and Cs. I'm sure they are breaking UK trading standards and will report.
Review of In Print We Trust
Awful quality and have discovered that you cannot return which is not acceptable. There is nothing on the site anywhere obvious to say that the T shirts are made to order and cannot be returned, nor when the order is accepted. It should be blazoned across the top of the site - and made clear when the order comes through - not just on a drop down with the title free replacement which is also incredibly misleading - as a buyer you can only assume that this means they will replace without charging return fees, so I never looked at that. This alone feels like a con. I am expecting a full refund and am waiting to hear back.
Reply from In Print We Trust
Although we publish a size guide and details about the material on the site, this, of course,
doesn’t change the fact that you’ve now got a product you’re not 100% happy with. For this, I’m truly sorry – I’d be disappointed too.
I’d like to reassure you that the responsibility lies with us to have better communicated the details. Please also know that I have shared your feedback with the team, so that we can address this from both the product and customer experience side.
Ultimately, I want to make sure you’re totally happy. So I’d love to send you a free replacement, or find another solution that works for you. Please could you kindly send me an email (hani@inprintwetrust.co) with your order number? Once I have the information, I’ll do everything I can to fix things and hopefully rekindle your trust! 💖
Hani
Head of Customer Experience
Review of ArmadaDeals
Selling counterfeit stuff - bought my daughter a squishmallow for Xmas and it's a fake - they refunded us but I can see they are still selling them - so doubt this is the only counterfeit brands on their site
