United Kingdom
Review of Trueformwear
I tried to return the items that did not fit within the relevant return window but the customer service team stopped replying to my emails when I tried to confirm what level of refund I was entitled to. It has now been six days since their last response, to which I have sent three follow ups since to resolve the matter. Very disappointing
Review of TAILORED ATHLETE
I spent over £300 on Black Friday almost three weeks ago and still have no update as to when the order might arrive. I have been provided with a tracking number twice that Royal Mail doesn’t recognise either time.
Really disappointing experience.
Reply from TAILORED ATHLETE
Hi Jonathan,
Thank you for sharing your feedback and for your patience during this busy period. We’re truly sorry for the delay with your order and the confusion caused by the tracking information. We’re experiencing an unusually high volume of orders, but this doesn’t meet the level of service we aim to provide.
Our team is investigating the issue with Royal Mail, and we’ll follow up with you directly to ensure your order is prioritized. Please don’t hesitate to reach out at support@tailoredathlete.com if you have any further concerns in the meantime.
Best regards,
Jelena
Store Assistant
Review of Randox Health
Riannon was very helpful throughout the appointment and explained the process very well. I felt very comfortable during each of the tests and look forward to getting the results.
Reply from Randox Health
Hi Jonathan, thank you for the review. I am happy to hear that Riannon made your testing experience as comfortable as possible. I will be sure to pass on your feedback. Take care, Rebekah.
