Carole Brooks

I have been using Moonpig for a number of years as I live in France and it works well for me. Unfortunately my recent orders haven’t gone well at all.I ordered a card for my sons birthday on 6th December, it didn’t arrive until 12th.I ordered a card and balloon for his partner on 1th December, it never arrived! I then ordered a Christmas plant arrangement for my mum, when it arrived on 22nd, the soil and the plants were in the bottom of the box!!
I received credits for all these, which were dealt with efficiently, but I think you need to look into your delivery partners, particularly at busy times such as Christmas, as gifts mean such a lot, particularly when people live a long way apart.

I was on a weekend break in Harrogate, with friends and we visited the Hoppers store.Three of us were in need of makeup items. The Mac representative, Lydia was so helpful dealing with our various enquiries and vague questions. Not intending, necessarily, to purchase Mac products, two of us had makeovers and ended up purchasing a considerable number of products.Lydia was so calm, friendly and knowledgable, she was an absolute delight to deal with. She definately earned well for her employers.

Good quality product.
Excellent communication
Efficient service