CHOOSE ANOTHER WATER FILTER COMPANY PRODUCT
April 2023. Purchased a water dispenser, along with additional filters cost £139.49. Had been using the dispenser as per instructions when 5th June, the dispenser starts leaking. By the way, had to change the filter TWICE within this period, am a single person household user. Contacted ZeroWater, advised to send a video and pictures of the product, I didn't. Requested a return and refund. The dispenser has a fault and the filters have an extremely short life span. The item is collected by courier, all in original packaging including the FREE TDS stick. ZeroWater received the item and have refunded me £19.99. I am currently at odds with them over the balance of my money. DO NOT BUY FROM ZeroWater. They don't read your complaint throughly. I will pursue for a full refund and keep you updated.
UPDATE 08/08/2023
Where in this review have I mentioned anything about 20,000 litres??
At no time was I offered a 'repair'
To anyone reading, please see, other complaints, the filters are only lasting TWO weeks. Plus, we are from all different parts of England. A partial refund is not a mere £19.99 of a £139.48 purchase. You have my dispenser and 1 x unused filter. This isn't a satisfactory outcome.
April 5, 2023
Unprompted review