TP

The Photo Pot

United States

Reviews

Review of Path


Rated 3 out of 5 stars

They very frequently miss instructions

Sometimes they don't read the instructions, so you have to either send revisions or do it yourself if you don't have time. On this occasion, they missed the Square cropping part, and they didn't remove the glare from the box; it was just a simple levels fix that I had to do myself.

September 5, 2025
Unprompted review

Reply from Path

Hi,

Thank you for your honest feedback. We’re truly sorry that some of your instructions were missed on this order, including the square cropping and glare removal. We’ve carefully investigated the issue, fixed the edits, and resent the corrected images to you.

At Path, quality and accuracy are very important to us, and we’ll make sure to tighten our process so this doesn’t happen again. Your experience helps us improve, and we greatly appreciate you bringing it to our attention.

We value your trust and look forward to showing you a smoother experience on your future projects.

Warm regards,
Path team

Review of Path


Rated 5 out of 5 stars

they fixed the issue right away

they fixed the issue right away, just in time for me to deliver and color correct

May 28, 2025

Reply from Path

Hi The Photo Pot,

Thank you for your kind update — we’re so glad we could resolve the issue quickly and support you in meeting your deadline. Your satisfaction means a lot to us, and we’re always here to help ensure your edits are just right.

It was a pleasure working on your clipping path and natural shadow edits. If you ever need support with services like dust and scratch removal, we’d be happy to assist!

Thanks again for your trust in Path.

Warm regards,
Path team

Review of Path


Rated 2 out of 5 stars

Many paths were wrong

Many paths were wrong, some had a part of the shadow, but there was one that was very difficult to fix, as they left out part of the product and I had to recover it from the raw file. Unfortunatly I had no time for revisions.

May 29, 2025
Unprompted review

Reply from Path

Hi The Photo Pot,

Thank you for taking the time to share your feedback. We’re truly sorry to hear that some of the clipping paths in your recent order did not meet your expectations — especially the one that required extra work on your end. That’s not the experience we aim to deliver.

We’ve carefully investigated the issue you mentioned and have already taken the necessary steps to ensure this doesn’t happen again in future projects. Your input helps us improve, and we’re committed to doing great work every time.

We appreciate your trust and hope to have the opportunity to better support you on your next order.

Warm regards,
Path team

Review of Path


Rated 2 out of 5 stars

Don't ask for hard shadows, they don't know how.

First time I ask for hard shadows with defined borders. I provided 2 references. First time around they sent soft shadows. I asked for a correction with defined borders, the borders were still bad at the ends. I decided to send an example that I did in photoshop. Second correction, and they were still unable to replicate my work.
The result was better but unrealistic. I ended up paying for a service I'll have to repeat myself.

December 10, 2024
Unprompted review

Reply from Path

Hi The Photo Pot,

Thank you for sharing your feedback. We’re very sorry to hear about your experience and any inconvenience it caused. Upon reviewing the issue, we identified the problem, corrected it, and resent the images to you. We appreciate your patience and understanding throughout the process.

To ensure this doesn’t happen again, we’ve taken steps to improve our workflow and quality checks for projects with similar requirements. Your input is invaluable in helping us grow and provide better service.

If there’s anything else we can do to assist or improve your experience, please don’t hesitate to reach out.

Best regards,
Path team

Review of Path


Rated 5 out of 5 stars

You did an amazing job on this order

You did an amazing job on this order. I appreciate the effort you put into advanced retouching. Thank you so much!

November 13, 2024
Unprompted review

Reply from Path

Hi The Photo Pot,

Thank you for the wonderful feedback! We’re thrilled to hear that you were pleased with the advanced retouching on your order. It’s our goal to bring care and precision to every detail, from clipping paths to natural shadows and wrinkle removal. We’re so glad our efforts made a difference for you!

If there’s anything else we can assist with, please don’t hesitate to reach out.

Best,
Path team

Review of Path


Rated 5 out of 5 stars

The edits keep getting better

The edits keep getting better, and I love the new instant quote tool.

January 25, 2024

Reply from Path

Hi The Photo Pot,

Thank you for your fantastic review! 🌟 We're thrilled to hear that you've noticed improvements in our edits, and we're delighted that you love the new instant quote tool.

If there's anything more we can assist you with, whether it's Image Masking or another service, feel free to reach out. We're committed to continuous improvement to ensure your satisfaction.

Looking forward to the next opportunity to serve you even better!

Best regards,
The Path Team

Review of Path


Rated 5 out of 5 stars

I love the new AI quote tool!

November 15, 2023
Unprompted review

Reply from Path

Dear Valued Customer,

Thank you for the fantastic 5-star review! 🌟 We're thrilled to hear that you love our new AI quote tool.

If you have more projects or want to explore our other services like Image Masking or Retouching, feel free to reach out. Your satisfaction is our priority, and we're here to make your experience with Path seamless and enjoyable.

Thanks again for choosing Path. We appreciate your feedback and look forward to assisting you with future photo editing needs!

Best regards,
Path Team

Review of Path


Rated 4 out of 5 stars

Very Quick and well done

Very Quick and well done. I wish they could improve the product's shape by ignoring imperfections when making the path.

July 29, 2023
Unprompted review

Reply from Path

Hi,

Thanks so much for your review! We hope to get a chance to work on your images again to earn that fifth star :) don’t forget to give our other services a shot, including color change, ghost mannequin, and drop shadow. We’re so happy you trusted us here at Path.

You know where to find us!

Thanks,
your Path team

Review of Path


Rated 5 out of 5 stars

Reply from Path

Hi there,

Thanks for leaving us a 5-star review! We’re so happy you’re happy with your photo edits. Don’t forget we offer 9 different types of edits, so you can rely on us for all your post-processing needs :)

You know where to find us!

Cheers,
your Path team

Review of Path


Rated 3 out of 5 stars

Usually good

The service is usually ok; they misunderstand from time to time. But good service overall, and when they do mess up they give you credits for future work.

May 16, 2023
Unprompted review

Reply from Path

Hi there,

Wow, that’s definitely not the experience we want you to have. We are so sorry we came up short. A case manager will be reaching out to you shortly with next steps to address the issue. Thanks so much for sharing your thoughts.

Best,
the Path team

Review of Path


Rated 4 out of 5 stars

Good overall

One of the paths had a little black inside but good overall

April 13, 2023

Reply from Path

Hi there,

Thanks so much for your review! We hope to get a chance to work on your images again to earn that fifth star :) don’t forget to give our other services a shot, including color change, ghost mannequin, and drop shadow. We’re so happy you trusted us here at Path.

Thanks again!

Review of Path


Rated 1 out of 5 stars

Terrible work

Terrible work. Only one photo followed my specifications, and all the others were wrong. I paid for nothing since I have to deliver by tomorrow.
It was without the whole head; how difficult is that to follow? I even approved one sample; how come all the others were wrong? Please don't work on these again. I have already finished the work myself.

November 11, 2022
Unprompted review

Reply from Path

Hello,

We are so sorry for the poor experience you’ve had. We’re already working on the fixes, and our team will be in touch with you shortly. Thanks so much for taking the time to share your feedback, as it only helps us to be better.

Thanks,
the team at Path

Review of Path


Rated 5 out of 5 stars

Great job

Great job, great price, and quick turnaround.

October 20, 2022
Unprompted review

Reply from Path

Hi,

Thanks for leaving us a 5-star review! We’re so happy you’re happy with your photo edits. Don’t forget we offer 9 different types of edits, so you can rely on us for all your post-processing needs :)

You know where to find us!

Thanks,
your Path team