CU

customer

United Kingdom

Reviews

Review of Howe Tools Ltd

Rated 3 out of 5 stars

Good price but delivery never sent me a…

Good price but delivery never sent me a code to collect from DHL Collection point. And tracking didn't exsit , called howe tools and took over a day for them to send me a collection code

October 6, 2025

Reply from Howe Tools Ltd

Dear Chris,

We’re glad to hear that you were pleased with our pricing, thank you for your recent order of our Makita twin pack. We’re sorry to hear that there was a delivery issue, on this occasion DHL made an error as our deliveries shouldn’t be able to be received at collection points because of previous negative feedback from customers we removed this option. We have rectified this with DHL to ensure this problem doesn’t happen moving forward, thank you for your feedback and we’d like to apologise once again for the inconvenience.

Kind regards
The Howe Tools Team

Review of AnyVan

Rated 5 out of 5 stars

Motorbike collection spot on

I used AnyVan to collect a motorbike. The price was fair. Can track the delivery driver also get his or her number and regular updates will definatly use again unlike shiply that was a faff. The bike was delivered the same day by a motorcycle only set up 100% reccomend.

April 24, 2023

Review of Parcel2Go

Rated 1 out of 5 stars

Cheap because lucky if it gets there

Constantly losing parcels through yodel. Customer service only through live chat takes ages and always losing connection
Being told 3 different things by customer service when looking for parcels and waiting for refunds for weeks and weeks

October 13, 2022

Reply from Parcel2Go

Good Afternoon,

Thank you for taking the time to leave a review. I’m to hear that you're unhappy with the service.

If you need any further assistance, I would advise making contact via Live Help via our website, which is available 24/7, where one of our agents will be able to advise further.

https://www.parcel2go.com/help-centre/parcels/question/general/how-do-i-contact-parcel2go

Please refer to the last subheading on the link above. You will be passed to a bot named Ellie, who is designed to assist customers. However, if you would prefer to speak to an agent, you can ask Ellie for a contact number, and you will be passed to an agent straight away.

Kind regards,
Naseem
Parcel2Go Customer Services