Abysmal: Avoid at All Costs
Abysmal. First, GrubHub marks up the cost of EVERYTHING on the menu. It's absurd. They are absolutely crooks in how much of a profit markup they have, PLUS a service fee, PLUS a delivery fee.
Then, the drivers often mess with food. Eating portions of the order that mysteriously get lost. Sometimes food is delivered to the completely wrong address. Other times it gets lost in transit. Customer service isn't particularly helpful. Offering small credits for huge problems with orders.
I canceled my account tonight after the order would be over an hour late and they didn't offer to do anything other than give a very small credit.
After so many orders getting messed up, I can't deal with them anymore. I would rather order directly from the restaurant or just make my own meal than deal with this nonsense again.