STAY AWAY!!
Since my two main banks merged, I have been absolutely screwed by getting stuck with Truist. I have a couple loans, multiple business accounts, a non-profit account, and a couple personal accounts with them - and not only did they close my local branch (putting longtime amazing BB&T staff out of work), but their customer service is a joke.
For example, it took me almost a month to reach customer service for a replacement debit card due to being placed on hold for hours at a time. Then, after trying to get 2 loans that were set up for autopayments prior to the merger sorted out (when TRUIST didn't process those payments on their end) I spoke to 3 different customer service agents with 3 different stories and was eventually told by the last 2 agents that I would now be required to print a form, fill it out, and fax it back to them to set up autodraft on accounts that ALREADY HAD autodraft payments set up for years! No calls, no texts, no alerts FROM Truist that my credit was being damaged BY Truist for over 2 months - nor an easy way to help make sure the accounts never went delinquent again (which makes me believe their game plan very much revolves around insane late fees and charges for issues THEY CAUSE, then charge you for).
What kind of loan company or bank purchases your auto loan, then doesn't take your payments out when they were literally set up for autodraft for years prior (AS WELL as through their own Truist website), not bother to notify you of your accounts' delinquent state due to not taking your client's money for over 2 months, and then charge you monstrous late fees before also reporting it on your credit (which I disputed and won) - UNLESS the late fees and charges are what they're after?
I'm stuck with them due to all of these accounts at the moment, but will be moving things away from Truist - no matter how long it takes me to do so.
STAY AWAY!!!
July 7, 2022
Unprompted review