Emma Pitcher

We stayed here for 3 days and it was perfect!

The staff was lovely and polite right from the beginning.

The rooms were amazingly beautiful, comfortable beds and wonderful showers.

Breakfast was great, lovely selection :)

The only thing i would say is the pool could be heated a bit.

Apart from that we would highly recommend.

So we stayed here for 3 days.. wouldn't recommend I'm afraid.
The room was okay - normal two single beds pushed together kinda off jobby nothing special. The bathroom completely stunk though, like dirty drains!
The room wasn't cleaned on our second day.
My partner went down to get to reception to get some clean towels and to explain our room was cleaned for the receptionist to ignore him and just get the towels.

The pool was freezing and dirty.

We didnt purchase breakfast for our stay but we did on our last day as we knew travelling would be a nightmare. We regretted it and was sooooooo happy we didnt pay for all 3 days. No selection. Dry. Flies all around!

We will not be staying again.

I stayed at the Premier Inn Gatwick on the 2nd June 22.
Unfortunately its not the best stays I've had.
Bed - The most uncomfortable mattress EVER!
Noise - All night, and I'm not just talking about airplanes as you expect that. The hotel was just generally noisy so made sleeping pretty impossible.
Parking - Great onsite. Not so great paying £16.00.
The Sign states "upto" £16.00 for 24 Hours.
We wasnt there 24 Hours but still had to pay the whole £16.00.

One good thing though, the self check inn was easy and quick to do so no waiting in line for reception.

Different hotel and shuttle service next time for us.

Where to start... this company has disgusting customer service. I spent near on £2000.00 with them for appliances for our 1st home too firstly be let down on the DAY off delivery via email stating the appliances would not be delivered to then get hung up on 4 times!. We have a new born baby and we couldn't move into our home for another 4 days because we couldn't get our appliances!!
Then we "tried" to put together the sham off a BBQ for it to be defective. The lid doesn't close, the door falls off, the wheels fall off. I wouldn't risk lighting the thing just incase!
I contact them to be told its fine it could be collect and a replacement or refund would issued. I got a confirmation email regarding this which was great and they just asked for photos which i obviously supplied. It stated on the email that someone would contact me within 24 hours to discuss collection, this didn't happen and i had to chase. I received an email back stating they would refund me £15 or a £25 voucher if i wished to keep the defective BBQ hahah! what good is that to me!. Long story cut short the service is shocking so are appliances. I now need to purchase a massive box to try and fit this heap into or waste another 2 hours breaking it down! Dont waste your time people.

*REPLY - Good Morning Emma
Thank you for your review
I am genuinely sorry for the overall experience you have had with us and the condition of your dehumidifier.
This is certainly not the experience we expect our customers to have.
I have passed on your comments to the relevant department, so this can be investigated and dealt with internally regarding the concerns raised in your review.
I have looked into this further, and I can see we booked the collection for the day you specified in June with DPD
I am genuinely sorry for any inconvenience caused; please let us know if you have any further queries.
Kind Regards
Kimberley*

27/5/2022 - I didnt even purchase a "dehumidifier" .... just proves how good the customer service is aye!