I contacted Peloton to say that I had a cancellation issue
I contacted Peloton to say that I had cancelled my and my daughter's subscription with them 12 months pervious but that the money had still been leaving my account. We cancelled due to downsizing and my daughter's pregnancy. Peloton reviewed within minutes and agreed to repay the 12 months of payments. Excellent service and 1st class customer service resolution. Just to confirm, our experience of the Peloton bike was brilliant and I am sure we will go back to using one again in the future. 👍🏻