United Kingdom
Review of ASOS
Almost every return has had to be chased and requested well over the 10 working day periods. I now believe that they don’t issue refunds on purpose to see what they can get away with. It is only when I have chased a refund that they seem to process it.
Review of Fairview New Homes
Extremely poor sound proofing. I have contacted Fairview and am waiting for a resolution before I write a FULL review sharing the exact issues I am facing.
In response to your reply -
The sound test carried out was NOT carried out in the room in question and on the opposite side of the apartment.
Unfortunately a pass in the kitchen does not mean the other rooms would also pass.
Interestingly, when I was sent the sound tests for my apartment layout, the majority of tests (all but one) were carried out in the kitchen area only.
It is unfortunate that your company refuses to complete a sound test for the room in question.
I await your response and outcome before adding further information to this post.
Reply from Fairview New Homes
Dear Ayse,
We are sorry to hear that you are experiencing some issues with noise in your home.
We can confirm that sound tests at the time of construction were carried out and all the properties that were tested passed, therefore your flat is fully compliant.
We understand that you have been back in touch with us recently, and our Customer Service Team will be responding to you directly early next week to outline the next steps available.
Many thanks
The Fairview Team
Review of Depop
Banned me but won’t tell me why and also won’t reinstate the account. I didn’t do anything different to what I have been doing for years on depop and other platforms such as eBay.
Ridiculous dismissive customer service.
Review of Boux Avenue Limited
Refunded the incorrect amount, short of approximately £30 and still has not been rectified. They advised me to reach out on 15th May if not received and have now stopped responding to my emails.
Ended up messaging them on Instagram who have also not been helpful.
This is turning into a ridiculous complicated situation.
Customer service is appalling!
Reply from Boux Avenue Limited
Morning Ayse P,
Thank you for your feedback, and we’re very sorry to hear about the issues you’ve experienced with your refund and customer service.
Please be assured that our Customer Relations team is currently looking into this matter to resolve it as quickly as possible.
We appreciate your patience and understanding in the meantime.
Kind regards,
Jack
Customer Relations Executive
Boux Avenue
Review of Boux Avenue Limited
Bought the Lettuce Edge Fleece Short Lounge Set from Boux Avenue, which shed excessive fluff during a 30°C wash and ruined several items, including three briefs (also from Boux). Despite sharing photo evidence, customer service refunded the lounge set and refused compensation for the damaged underwear. They were given the opportunity to rectify a situation with a loyal customer but unfortunately have failed to do this. Very disappointed and will not be ordering their items going forward. Happy to discuss with a customer service advisor in detail.
Reply from Boux Avenue Limited
Good Afternoon Ayse.
I hope you are well today.
Thank you for taking the time to share your feedback with us. We really appreciate your insight following your recent online order with us.
Please accept my sincerest apologies for the disappointment and inconvenience you have experienced throughout this process.
We are truly sorry for what happened and fully understand how frustrating this situation must have been, particularly as it involved multiple items from your order. We appreciate you raising this with us and giving us the opportunity to review the matter.
Our Customer Relations team has been in direct contact with you and, after a thorough investigation, issued what we believe to be a fair and final resolution. We regret that we were not able to offer compensation for the additional items and we understand this may not have met your expectations as a loyal customer.
Please know that your feedback has been shared with the relevant teams internally and we are actively reviewing product care and quality standards to ensure we continue to improve. We never want our customers to feel let down and we are genuinely sorry that we fell short on this occasion.
Should you wish to discuss the matter further, we are always here to listen. Please feel free to reach out again and a member of our team will be more than happy to assist you.
Wishing you a wonderful day!
Sara - Customer Relations Executive
Boux Avenue
Review of DUSK.com
Order still not here. Have taken payment but no delivery, no one has contacted me after I have requested cancellation (re delivery link did not work). Have taken the money and not fulfilled the order.
I want the item cancelled and refund given. But no contact since last week.
Reply from DUSK.com
Hello,
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience and that we’ve fallen short of the service we strive for.
This past year, we’ve grown rapidly, with our teams working hard to bring you more products than ever before. As part of this growth, we expanded into a second warehouse a couple of months ago to improve stock availability and dispatch times.
Unfortunately, the transition didn’t go as smoothly as we’d hoped, and unexpected shipping delays have added to the challenges, resulting in a backlog and dispatch delays for some orders.
This has resulted in a higher volume of contact than usual, which is why our response times are currently longer than they should be. We want to assure you that we are working through all customer enquiries and will get back to all customers by email as soon as possible.
Resolving your query is important to us. We kindly ask for your patience, and a member of our team will be in touch with you shortly.
Many thanks,
DUSK Resolution Team x
Review of DUSK.com
Poor customer service. Not responding to emails, and no telephone number available to call.
Drivers say they attempted delivery but they did not.
We stayed off work for the delivery.
No way of contacting dusk, no idea where my items are or if I will be refunded and compensated for this experience.
Would appreciate someone to get back to me ASAP.
Reply from DUSK.com
Hello,
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience and that we’ve fallen short of the service we strive for.
This past year, we’ve grown rapidly, with our teams working hard to bring you more products than ever before. As part of this growth, we expanded into a second warehouse a couple of months ago to improve stock availability and dispatch times.
Unfortunately, the transition didn’t go as smoothly as we’d hoped, and unexpected shipping delays have added to the challenges, resulting in a backlog and dispatch delays for some orders.
This has resulted in a higher volume of contact than usual, which is why our response times are currently longer than they should be. We want to assure you that we are working through all customer enquiries and will get back to all customers by email as soon as possible.
Resolving your query is important to us. We kindly ask for your patience, and a member of our team will be in touch with you shortly.
Many thanks,
DUSK Resolution Team x
Review of Hillarys
Excellent service from Ramesh!
Had a free quote from Ramesh in the Loughton area. Ramesh was very kind, helpful and very patient. I was very happy with the service received.
I would recommend Hillary’s without hesitation.
Reply from Hillarys
Good afternoon. Brilliant feedback, I will make sure Ramesh is aware. We love to hear our advisors are delivering excellent service through the entire process. Thank you for choosing to use us :)
Rebecca
Review of DUSK.com
Such a nice solid bed, for less than £320! I am impressed.
Reply from DUSK.com
Hi there!
Thank you so much for taking the time to leave us a five-star review.
We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.
If you need anything in future, please make sure you contact us – We would love to help 😊
Love from,
DUSK Resolution Team ❤
Review of Sofology
Great sofa. Had a hard time finding one that wasn't too deep (small apartment) and found the perfect one at sofology. So comfy!
Review of Fairview New Homes
Really impressed with after sales support. Only complaint is some lack of transparency regarding which apartments were available.
Other than this, an easy process from viewing to buying.
Reply from Fairview New Homes
Dear Ayse,
Thank you for your kind review. We will pass on this feedback to the team.
Many thanks
The Fairview Team
Review of Blinds 2go
First time ordering from Blinds 2 go.
The blinds arrived with black marks on the front and back as well as a hole in one, and creases in both. One also did not fit the window and had a huge gap on the left. It is unacceptable that these passed the final quality check.
I called the company and am happy to have been issued a refund, however they want the original blinds back within 14 days. I would not be able to get new blinds within that time period so that leaves me without blinds for a significant time! When asked if this could be delayed I was told no. This would have really helped if granted as a gesture of goodwill following the time wasted and stress that this whole order has caused.
On top of this, now removing the blinds has left black marks on my window due to the Twist2go system.
So disappointed.
Reply from Blinds 2go
Hello,
We are very sorry to hear there has been an issue with your order. Our specialist team is looking into this now and will be in contact within 24 hours with a resolution.
Thank you, Ellie
Review of PCS LEGAL
A huge thank you to Daman, Carley and Frank who enabled me to have a stress free experience when purchasing a new build apartment. I was a very anxious buyer but the team put me at ease at every step, and all questions were answered patiently and professionally.
I truly am very grateful. Thank you to the team.
Reply from PCS LEGAL
Dear Ayse,
Thank you for your feedback on your transaction with Daman and his team. It is great to hear they provided such an excellent level of service. We will make sure they take the time to read your review.
Kind regards
PCS Legal
