JG

Jim gardiner

United Kingdom

Reviews

Review of Must Have Ideas


Rated 1 out of 5 stars

Rethink your marketing strategy

Rethink your marketing strategy, far too many spam emails

June 30, 2025

Reply from Must Have Ideas

Hello Jim, thanks for your review.
I'm really sorry to hear that,
Our friendly team would love to help - you can call us free on 0800 999 66 55, between 8am and 8pm seven days a week.
We want to put this right for you, so please do get in touch if this has not yet been fully resolved.
Again, please accept our apologies.

Review of Pool Bank Vintage Interiors


Rated 1 out of 5 stars

Terrible service

SEE UPDATE BELOW

I noticed a vintage stage lamp on their website, and after no response to an email enquiry, and one sided online chat, I persisted, and called them
I agreed a deal with Ian, who said he would email me to finalise the deal, here we are 3 days later, I've left messages, emailed again, nothing, no response, if this is an indication of how they treat their customers, I'm surprised they are still in business

UPDATE
I forgot to mention the unhelpful staff. After agreeing a deal with Ian Appleford (I assume he is the proprietor), I called several times to find out how to pay nearly £1000 for a lamp, and being told he's not available, any they did not know when he would beback most businesses would ask "can I ask what its regarding" or, "could someone else help".

After posting an online review, I received a personal what's app message asking me to stop harassing his staff when I have had a drink (I'm tee total), he threatened to publish these remarks publicly as a reply to the review.

I always start a new telephone conversation by explaining that I have suffered a stroke, so therefore my speech my sound impaired, without exception, until now, the person at the other end of the phone has been helpful and understanding.

During our what's app chat, Ian accused me of harassing his staff, what I was actually doing was trying to find out how to pay nearly £1000 for an item.
"HARASS" is a very powerful word, and, can in certain circumstances be a criminal offence, so, Ian if you feel that my actions have been criminal, please take the appropriate action, which I will vigorously defend and seek damages depending on the outcome

June 28, 2025
Unprompted review

Review of Lettercraft Topsigns UK


Rated 5 out of 5 stars

Unique products

Unique products, great communication, problem with DPD delivery (bunch of liars), another sign was dispatched via parcel force with no issues, sign was properly packed, and looks fantastic, thanks to Deborah and the team, 1st class service

June 23, 2025
Unprompted review

Reply from Lettercraft Topsigns UK

Thank you for sharing your feedback! We’re sorry DPD's initial delivery attempt fell short, but we’re pleased Parcelforce delivered the replacement safely and that the sign looks fantastic. Deborah and the team truly appreciate your comments and are delighted that their service met your expectations.
We look forward to the opportunity to work with you again in the future!

Review of DPD UK

Review of Smeg UK


Rated 5 out of 5 stars

Decided 2 and half years ago to spend…

Decided 2 and half years ago to spend nearly £200 on a kettle, bought an 04 smeg, looks great, hardly ever used (quooker)

It recently started to leak from the bottom of the level indicator, I went online and after a nominal payment I have a brand new replacement

The quality is remembered long after the price is forgotten

October 18, 2024
Unprompted review

Reply from Smeg UK

Thank you for the 5-star review, Jim😊. We are so pleased that you got your kettle replaced and are enjoying your product. Do get in touch again if there is anything else we can help with.

-Rochelle
Smeg UK

Review of DPD UK

Review of Pets at Home


Rated 1 out of 5 stars

Not interested in solving a small…

Not interested in solving a small issue, and previous deliveries from evri have been terrible, just taken out subscription with pet planet

Just got a reply, standard bs

August 8, 2023
Unprompted review

Reply from Pets at Home

Hello there,

Thank you for taking the time to leave us a review. I sincerely apologise for how let down you’ve been with our service. I have of course flagged your comments with the relevant teams and this will be addressed.

Should you need any further support, please do reach out to our Customer Service team, either via our Live chat service, which can be found on our website or through the link below https://www.petsathome.com/shop/en/pets/homeofhelp?cm_mmc=globalfooter-_-TitleLink-_-Help-_-May_20

Kind Regards,
Ellie

Review of THT Direct.co.uk