United States
Review of EF Explore America
From the very beginning before promotion to the landing of the plane at home. EF is organized, thoughtful and efficient while prioritizing safety and the wellbeing of all students. I have led many trips and there has not been a perfect trip yet. But when something goes wrong EF listens and pivots to find a solution. They are great!
Review of Eneba
Bought two Xbox gift cards. One was already redeemed. Very frustrating. Good prices but risky. I put in a support ticket and waiting to hear back. Based on other reviews, resolutions seem hit or miss. Things happen sometimes, so if it gets resolved I’ll update this review.
Update: Eneba took care of it and refunded one gift card. They can’t always control sellers. Kudos to them for fixing it promptly.
Reply from Eneba
Hello Matt,
Thank you for informing us about your experience. On rare occasions, there can be a mix-up on the sellers side and these issues happen, however we're more than glad to help you have this resolved and our customer support team is always standing by to work out such issues! and glad to know you have already created a ticket with them too!
To locate your inquiry and speed up the resolution process, I've also sent you an inquiry via Trustpilot. Please get back to us as soon as you are able to do so!
EDIT: Thank you kindly for the updates review and glad to hear that our support team was able to resolve the experienced issues! ! We will continue to work just as hard, if not, put in even more effort, into making sure that such occurrences would not happen in the future and we hope to see you again soon!
Seth Morningstar,
Eneba Team
