United Kingdom
Review of Delta Air Lines
Pretty stingy not doing a hot drinks run for a 6.30am arrival in Iceland on a 5h30m flight from Detroit.
1 drink and either a chicken croisandwich or some cheese and half an apple an hour in is pretty poor for ‘inclusive drinks/snacks’ on International Flights.
Review of DPD UK
Disappointing box had a huge dent in it on delivery.
“It’s how we got it”.
Review of Royal Mail
“Your JL & Partners parcel is ready to collect. Bring this collection code . Track it at ( CollectionURL ).
Hey simple ideas .. if you need ID to collect some things delivered to a PO collection location, how about add this info the text message …
“Please Bring ID”
and perhaps a URL to a FAQ for what is accepted. Digital ID certainly isn’t.
Thanks for ruining my lunch-hour and how do I claim for 10 miles of unnecessary travel.
-
The box also looked had been used as a football somewhere along the way.
Post Office staff weren’t particularly fussed about either…. other than nothing so with us Royal Mail makes us do it.
Review of John Lewis
Order didn’t turn up despite charge for next day delivery. No tracking from DPD.
Customer Service … AI Bots-Bots-Bots.
When finally got an (offshore) human, sorry the tracking info hasn’t updated since yesterday … and the courier team are closed for the day - we will follow up and give you an update in 24-48 hours….
Further misrepresentation of what ‘next day’ delivery - which was confirmed at home of order by e-mail and still says today on the app.
Should have just ordered from Amazon - it reliably turns up, and decent customer service.
(Additional) Disappointing same as last time cut and paste reply. Esp. After the order number supplied and tying this Up to the support interaction isn’t hard. I still haven’t had an update from that yet. 24-48 hours remember !! I’m sure they’ll tell me they are sorry and ‘it’s been delivered’… so all’s good.
Reply from John Lewis
Hello Neil, thank you for taking the time to share your review. I'm truly sorry to hear that your order did not arrive and the was no tracking number. I appreciate how frustrating this must be especially when you've paid for next day delivery.
All our agents follow the same policies/processes and trained to the same high standards. You should receive the same level of service no matter which area you deal with, and I regret to learn this hasn't been the case in this instance. To allow me to look into this for you, could you please email tell.us.more@johnlewis.co.uk with a copy of your review along with your order number, your full name and address including postcode. Many thanks. ^Danielle
Review of Harry's
‘Harry’s Plus Blades are only compatible with Harry’s Plus handles’ … oh come on really .. you couldn’t have tried a bit harder in your ‘decade in development’ so they fit the existing razor handle ….
Fail.
Review of LG
Truly appalling Customer Experience for a large global tier 1 tech company and their direct sales.
TV delivered wet 2 weeks ago. Customer service unable to help. Passed on to on-line order. After a week still waiting on a senior manager ‘making a decision’. Had TV 2 weeks - unable to use.
If you really must have something/anything LG branded … buy from someone with decent customer service like Amazon.
LG are in the appallingly bad Customer Experience Dumpster joining the likes of John Lewis, eBay, JetBlue, Boo-Hoo, Lebara etc ..
In this case inane chat/AI would probably be an improvement as this was driven by sentient humans.
Review of Pro Breeze
Feel I have been missold.
At anything above 50% it is noisy and at 100% like a hairdryer in the room. Certainly not the “Ultra-quiet performance for restful days and peaceful nights”as described - thats misrepresentation.
Probreeze 41 2 in 1 Tower
No right of return as opened, though unsure how that sits for UK Distance Selling Rights.Order PB-UK-88277
-
Update
Maya their Virtual Assistant eventually agreed UK Distance Selling overrides their stated Returns Policy. Fingers crossed.
Reply from Pro Breeze
Hi Neil, thank you for your feedback. We understand your concerns around noise levels - while the unit is designed to offer quiet performance on lower settings, noise perception can vary depending on room size, acoustics, and personal sensitivity. That said, your feedback has been noted and passed on to our product team for review.
I can confirm you may return your product within the policy timeframe, if it has been lightly tested or inspected, as you would in a physical store.
Review of AIT Home Delivery UK Ltd
Box with TV in it delivered wet. Driver blamed doors on van.
…. Fix doors or get a new van 🤷♂️🤦♂️!?
Reply from AIT Home Delivery UK Ltd
Thank you for your feedback. We're genuinely sorry to hear that your experience did not meet your expectations, and we're committed to resolving your concerns. I can see that you have provided your order details. A member of our customer care team will reach out to you soon to discuss your complaint in detail and work towards a satisfactory resolution. Thank you for your patience!
Review of Edinburgh Airport
Outbound broadly fine, inbound a complete shambles at UK Border. Over 90 mins to get through - inc being deplaned at a terminal gate, but then put on a bus 🤷♂️
A miserable count of 5 creakingly slow eGates and only *2* of 10 border booths manned for those unable to use in the 1,000 deep queue crammed into a tiny arrival area.
2 people struggling from Outsourced OCS Security were nice … but an X Box hoodie for one of them is not really a professional appearance at the UK Border.
Summer’s coming real soon. You need to be far batter than this dismal show. It’s a very poor welcome to all guests arriving in Edinburgh from around the world. It’s detrimental and an embarrassment to Scotland as a global visitor destination.
Review of ScrapeHero
Scrape Failure about Costco UK - completely neglects to mention business/exec v’s Gold Star hours and laughing my **** off at $40 to download this miserable dataset about 29 Warehouses.
Makes ChatGPT look authoritative.
Review of Expedia.co.uk
In conjunction with JetBlue…
Dishonest and disreputable shady booking practices of allowing you to book a flight with JetBlue, choose allocated seats - and have them confirmed for over 2 months ….. and then on the day of check-in take them off you with corporate weasel language that ‘they aren’t confirmed’ until check-in … so they can try and money-grub seat upgrades off you.
Sales misrepresentation.
I would not have chosen JetBlue or Expedia with full honest upfront knowledge of this.
I do not recommend this airline, as they make you Jet Blue 🤬 and Expedia washed their hands of the sale they made and sent me to JetBlue.
Review of JetBlue Airways
Dishonest and disreputable airline with shady booking practices of allowing you to book a flight, choose allocated seats - and have them confirmed for over 2 months ….. and then on the day of check-in take them off you with corporate weasel language that ‘they aren’t confirmed’ until check-in … so they can try and money-grub seat upgrades off you.
Sales misrepresentation.
I would not have chosen this crummy airline with full honest upfront knowledge of this.
I do notrecommend this airline, as they make you Jet Blue 🤬
Review of BT
Tried to setup my Elderly Dad's BT Account for Phone and Broadband as an Additional Support/Vulnerable Person notification.. and get a backup battery for his now Digital Voice phone.
A complete load of jobsworth, timewasting chat and misdirection and 'you are on the account but not an account manager' so you need to call the Values Team.
BT - you owe me 2 hours of my life back for something that is probably 5 minutes simple.
I see satire is healthy and kicking like a mule - as Additional Support is to ease the interaction with BT for people with additional/vuberable needs. It's nigh on impossible to setup.
Last point - you make lots of having on-shored your call centre support people… I guess splitting hairs that doesn’t mean your offshore Chat support people who are about as effective as A.I. slop…. and can’t call anyone 🤷♂️
Review of John Lewis
Egregiously reneged on a 5 Year guarantee based on a cursory viewing 1 single photo of my 13.5 Tog summer/winter duvet with failing pocket stitching and duvet joining buttons fallen off.
After lots of tooing and froing and 2 changes of story …with an offshore call centre … John Lewis Customer services weaselled on the 5 Year guarantee on the item.
John Lewis reputation & guarantee mean zero. I rejected as a personal insult a £10 gesture of goodwill, They also refused Alternative Dispute Resolution ask.
Will never buy from them again . Ever.
Section 75 to my Credit Card company on the way.
— Updated 12June
In the end John Lewis got there to a good outcome …. but by doing the wrong right thing. Instead honouring the guarantee, they exchanged as ‘one time courtesy’ Customer Loyalty/Goodwill thing .. as below.
“Thank you for taking the time to chat with me; I truly appreciate it, especially considering you were driving. As we talked about, I would like to provide you with an alternative replacement that falls within the same price range as the original item. We will make this a one-time courtesy since you have been a loyal customer with us. I'm really sorry for the back and forth on this issue. You will need to dispose of the item you currently have. Once you have the product code for the item you wish to get, please reply to this email.”
Still a negative customer experience having to fight with them, though satisfactory outcome. Eventually. Seems for many-many companies the only way to get a good customer outcome is to publically trash them on Trustpilot.
Reply from John Lewis
Hi Neil. Hi, thanks for your review. I’m sorry to hear this and would like to look into this further for you. To help me do this, please send your order number and billing name, address and postcode to us at: tell.us.more@johnlewis.co.uk, with a brief description of the issue and attaching your Trustpilot review. Please also include images of the duvet showing the overall condition, labels and the issue you've advised, with the stitching and buttons. Best regards, ^Lynda.
Review of Wine52
I don’t know what planet you live on but a Case of Wine is 6 bottles, not 3.
Misrepresentations of what a ‘free case’ was on Klarna free gifts.
Review of Booking.com
Jacked the price of what was in my basket up by £10 whilst I was correcting my address. Also never got my Level 1 10% discount.
Review of Health Service Discounts
Coupons that don’t work
Reply from Health Service Discounts
Hi,
We understand your frustration with the coupons. We strive to provide accurate and up-to-date information. We appreciate your feedback and will investigate this issue further.
Review of John Lewis
A John Lewis Membership £ discount Reward is self-evidently not ‘an offer’ it’s a reward.
Does what it says on the tin.
Stop being skinflint and miserable by denying my use stacking my reward with a 10% Samsung discount which *IS* self-evidently an offer.
Taking my purchase to Costco/Richer Sounds instead….
£19.95 delivery is a beyond cheeky too. Free from both above.
Reply from John Lewis
Hi Neil. Sorry to hear of the upset that's been caused with you being unable to use your My John Lewis reward along with the Samsung offer. We also regret to hear you don't agree with the fee we charge for the delivery of large items. Be assured your feedback is very much appreciated. ^Al
Review of Kingdom Coatings
High pressure sales tactics on the doorstep, not unpleasant, but 2x people, 1 phone call within 15 mins … and the original guy back again when I didn’t answer the Alloa Head Office phone call.
I didn’t answer it as I was busy on a meeting, which you also interrupted !!!
Told to bugger off in the end.
LESS IS MORE.
Reply from Kingdom Coatings
Hi Neil,
Thank you for your feedback. We’re sorry to hear you felt our process was high-pressure, but we’d like to clarify how our appointment system works.
When you agree to receive a quote, we first arrange an initial visit. A supervisor then follows up to confirm your interest and ensure you have all the necessary information, including a leaflet with our contact details. As part of this process, we also make a confirmation phone call—this is to verify the appointment, ensure our staff are representing us professionally, and avoid wasting your time or ours.
At every stage, you had the opportunity to cancel, and ultimately, that’s what you chose to do. We respect that decision and certainly wouldn’t push anyone into an appointment they don’t want.
We appreciate your time and wish you all the best.
Best regards,
The KC Support Team
Review of Sonos Inc.
I was strongly considering a Beam 2 with a Sub-mini and you direct price was ok. However when I attempted to apply my unique Blue Light card discount you disrespected me with a price reduction change from Sping Sale 20% down to 15%.*not valid in conjunction with any other offer.
Off to buy a Samsung Q930D in reaction to this.
