So much red tape that it's not usable
I'm on the board of a local goverment water and sewer system. We've been trying to get things set up with textmagic but they have denied our application dozens of times. I think their business model is to bill people for a non existent service hoping people will pay a month or two before realizing it's a scam. I've tried calling them but just got hung up on.
Reply from Textmagic
Thank you for your feedback. We’d like to clarify a few points regarding your experience.
Your account is completely free and requires no payment details. Unlike many competitors, Textmagic covers the costs of 10DLC brand and campaign registration, including the first month of virtual number usage.
10DLC compliance is an industry-wide requirement enforced by carriers—not Textmagic—and we are obligated to adhere to the guidelines established by the Campaign Registry.
Your 10DLC registration was rejected because your Terms of Service and opt-in flow did not meet compliance standards, and the necessary changes outlined by our support team were not implemented. Furthermore, you threatened to leave negative feedback unless we forced the Campaign Registry to approve your non-compliant application.
Additionally, according to our logs, our support team did not disconnect the call—you ended the conversation with our secretary. We take customer support seriously and always strive to provide clear and respectful support.
If you need further assistance, please don’t hesitate to contact us.