Anthony Delaney

I've been with them 7 weeks. I don't review any company until I've had time to fully assess the performance.
This is an easy to understand App. Great communication with daily push notifications about the interest I earned that day.
I would recommend - especially with the current nweby bonus through MSE.

Useless online service
I received notification on Credit Karma stating that I wasn't on the electoral register.

I checked with our local authority and I am and have been for 30+ years.
The assistant at my local council advised that there had been many more like this and Transunion had stated it was fixed. It is not fixed!

As this has dropped my credit rating by 28 points, I tried to raise a dispute with Transunion. Its a total mess. You end up in a death spiral cul-de-sac. After wasting half my morning, I was and still am unable to raise a dispute to get their mistake fixed.

Very responsive, fees clearly laid out, good communication

Poor organisation
The price was good but the communication and organisation was terrible.
I have used it before in the same airport and was greeted at arrivals by a lady in the hallway. All good.

However on this occasion there was nobody there to greet us. I went to the location where I caught the bus last time but nothing and nobody was there. It was 23.30 so the airport was very quiet, so little help available.

As I am a resident I do have some experience of the airport and car park, so I went on a long walk around each of the coaches in a large car park. I finally found a coach which appeared to be in live waiting mode, standing by with a driver outside, so I approached him with the document you provided. He said it wasn't sufficient and shook his head. The paperwork was poor. I persevered speaking Spanish and eventually he accepted we were booked and he let us on the bus.
I will guarantee that there are many passengers that would give up and get a taxi!

Hoppa need to create better paperwork and explain exactly where passengers should go.

Based on this experience, I would be concerned about using this service in a strange location

Since the Hoppa reply I have attempted to raise the complaint through a cumbersome and clumsy box filling process. I will wait for their response.

If I could give minus stars, I would.
Five failed deliveries'. My parcel should have arrived last Thursday 30th May. Its now 7th June and its back in their depot again!
A disingenuous driver falsely claiming delivery was refused FIVE times. Unfortunately for him we have CCTV installed and intercom access. The driver did not attend, nor did he press the intercom as instructed.
I have wasted many days waiting in for no reason. Last minute cancellation and auto redelivery time without consultation or agreement. They assume my time is unimportant and I can just fit in with their last minute changes.
The mobile App is utterly useless, Its still saying out for delivery 30th may then lower down 5th May in depot.
I have since tried to raise a complaint but there is nobody to complain to.
Utterly useless company.
In future I will check which courier is being used. If its DHL, I won't order and explain to the supplier exactly why.

They never answer the phone!
The App is useless!
The web page is useless!
Messenger bot is useless!
Human customer service is impossible.

I can't login to an existing account as I need an account number to register, I need an account number. I haven't got one and it’s impossible to get one.

I can’t wait to leave this shambles to join a much more customer friendly company. I can’t name it here but its an 8-legged sea creature🐙 but I can’t until I top up and to do that, I have to access the existing account or start a new one! I can’t do either via thier website or App.

Why are your telephones unmanned? You claim its due to high demand. It’s due to lack of call handlers, let's be clear. Stop being disingenuous - put on more call handlers. And if they are shirking from home. Get them back in the office!
You claim High demand what you mean is inadequate call handling. You can afford it or you will lose customers. I'm gone as soon as I can escape your trap!

I was lucky enough to have contact details of the previous tenant and she gave me her account number. It won’t allow me access even with her password. I have asked her to change her email address to mine. It won’t let her as there's some issue with the website. It's a classic catch 22!
Meanwhile I have had no heating or hot water for nearly a week.

After receiving the response from Scottish Power below, I was advised to reach out to them via social media. However, I encountered a challenge as this merely took round in circles. There is no option to start a new account without having an account number. Despite spending a significant amount of time with their Messenger Chatbot, I unfortunately found the responses unhelpful and was unable to open an account. Consequently, I was directed to spend more time on the phone waiting for assistance that will never come!

You keep trying to take down my review, even after I received email confirmation following my persistence some months ago. I have provided all documentation to prove this is a genuine review about a deceptive car sales company. You are tone deaf!
9 months after the review, the scammers I exposed are still applying to have the review removed and you give just 2 days for me to respond or you say you will take it offline. This is a disgrace.
You have devalued your brand.
Feel free to contact me and I will be happy to send all documentation to prove every claim I have made.

USELESS CUSTOMER SERVICE
The app works fine and its the only Spanish bank I know that doesn't automatically charge its customers.

However, I "upgraded" to the business plan as I found the support chat slow, long wait to get an advisor, painful, useless and hard to use. Keeps logging me out and support staff quick to log off mid conversation and close the conversation. After each message I have to wait for ages, if I don't keep logging in and watch for the reply, the agent signs out

So I pay extra for telephone assistance that doesn't work. So I am left with a poor messaging system called The support chat staff, I have lost count how many I have spoken to after getting past the Robot, which is also useless, were unable to solve two recent problems that will now lead to an expense that could have been avoided.
I am in contract daily but they cant solve the telephone problem or fix another issue. No follow up or call back from them.
This has gone on for several weeks now without any solution.

I have since replied to the reply below. I gave my number. Once again a big fat zero!

AWFUL CUSTOMER SERVICE. AVOID!!!
There is nothing good about the customer service. It is designed to repel customers.
Absolutely disgusted by the complete and total disregard for customer satisfaction. It is so bad that the only conclusion I can come to is they are deliberately blocking customers from any interaction. Almost 5 months on and they haven't resolved the situation. They have ignored my emails, recorded delivery letters and many, many phone calls. They have now been silent for 2 months and blocked my path to any resolution. I will be escalating to the Financial Ombudsman.

Horrible Indian customer service
I have been a customer with Barclays bank for 56 years, (originally with Martins bank, taken over by Barclays). Over the years I have had 3 accounts, private, self-employed and a company account. Turning over several hundred thousand pounds a year.
One by one I have transferred the accounts due to the appalling customer service, none existent interest rates and useless App. I have had enough and pulled my last account.

If you have the misfortune to need to telephone customer service, if you are able to to navigate through the maze of menu's each one steering you to automation you are doing well. Once through expect 1 hour plus listening to awful music interspersed with a voice message that makes you think the call is being picked up. So you can't even relax and get on with something else.

Then when through you will find yourself greeted by an Indian call center and an incomprehensible Indian agent.

You are given the distinct feeling they are script reading and simply don't care and have zero empathy.

The App is poor and the creaking archaic systems, shoe horned into the technology don't work.

When I left for a modern, customer focused bank, the difference was truly amazing. UK call center answered within a few rings. Friendly, knowledgeable and helpful agents, from our culture make a massive difference.

The App works superbly as it should. It's been designed from the ground up. Not designed to fit in with archaic 20th century mentality and operating systems.

I got £175 for the seamless and completely effortless switch.

Plus a not unreasonable current account interest rate.

So glad I left Barclays. I wish I had done it years ago.

The customer service is rank bad. It's based in India and they refuse to repatriate you, which is disgusting.
I find it really hard to understand a word they are saying.

Worse still, the scammers in India target O2 customers in the UK, presumably because they know that customers expect Indian accent. It's difficult to distinguish real O2 from fake O2.
I've had calls every day this week. Well done O2 for importing this trash into the UK.

This is the scam:
They offer you an incentive such as 40% call discount. They tell you they are going to send you a one time pin code.
They go online to O2 and type in your number and click forgotten password. The real O2 send you a 6 digit passcode.
The scammer asks you for that number. Once you give it to them they reset your password to theirs and take over your account. At that point they can order a lovely top of the range mobile phone or two, at your expense.
It takes only a few minutes even seconds for this scam to take place.

Do O2 care? If they did they'd abandon Indian call centres and invest in the UK.
If enough people abandon O2 maybe they'll start to care.

On the other hand my personal mobile is with another company. I am not allowed to disclose its name, but it's been voted the best network for the last 10 years. It has a dedicated UK based customer service. I never get Indian scammers on it.

I and my family have used this company for many years for personal and business use and have found them very competitive on price. They are also very friendly, helpful and efficient.
With online and superstore and direct in store purchase options for those that want to see the hoods first hand, they tick all boxes.
I am a portfolio landlord with many decades of experience.
My latest purchase was a fridge freezer for a tenant as theirs had broken down.
I telephoned on Sunday afternoon. The fridge freezer arrived on Monday at 9.30 about 19 hours after ordering!
They removed and took away the old one and installed the new one without fuss.

That's what I call great service and I am pleased to give them 5 stars. They are worth more than 5 stars!

WARNING - AVOID THIS COMPANY - DECEPTIVE PRACTICES

I want to share my recent experience dealing with Jagland Empire Ltd, and I cannot stress enough how important it is to steer clear of this company due to their deceptive practices and lack of integrity.

DECEPTION #1
I was promised a 14-day return policy, similar to what is offered by Cinch. However, both the salesmen I dealt with, 'Adam' and 'Sam,' misled me about this policy. The policy is laid out on their website, I followed their procedure, but they denied any return after just a few days unused bar the 4.5 miles to my home.

DECEPTION #2
I was invoiced for a vehicle that included a 1-year Platinum + RAC maintenance and repair plan. The invoice stated "1 year RAC Warranty P+ highest level." However, I later discovered that they provided me with significantly lower coverage. This means that if I kept the car, I would be exposed to potentially thousands of pounds in repair bills. The mileage on my car exceeded the maximum allowable for P+ coverage, which the salesmen were fully aware of. Both salesmen deceived me and provided a fraudulent invoice as this level of cover is not possible.

DECEPTION #3
The vehicle was advertised as having documented service history. The salesmen told me it had 8 service stamps. I have never received these.

DECEPTION #4
When I raised these issues via email, a senior staff member named 'Jason' handled my complaint. He was incredibly rude, disrespectful, and unprofessional. He outright refused to address the breach of contract, refused to provide the P+ warranty I paid for, and refused to take the car back, even though I notified them within 2 working days. This completely contradicts their supposed 14-day return policy. 'Jason' went as far as instructing me not to call again.

Despite my numerous attempts to communicate with them, they ignored my emails and failed to respond within their own stated 72-hour timeframe.

S75 SUCCESSFUL
I engaged Section 75 of the Consumer Credit Act for redress, and my credit card company have agreed a full refund. The company's owner, Mr. Saleem, will be held accountable by the credit card company.

COMPANY FINANCE
Don't be deceived by the luxury vehicles on the forecourt. They don't own them! Company accounts indicate a poor financial position, with total assets worth less than one of the cars on display. Debts significantly higher. Their net reserves are in the negative.

MULTIPLE SITES
I purchased the car from Jagland Empire on Kings Road, but it was collected from another site on Gibbet Street, Halifax, with (Easy)CarCredit247.com signs. This site has features on the TV series, "The Sheriffs are coming" This raises concerns about their financial stability, as this company faced a compulsory strike-off notice. I notice that they have recently removed the signage which was clearly passing itself off as the Easy Group

CONCLUSION
I strongly advise anyone considering dealing with Jagland Empire Ltd to think twice. Verify every detail, insist on using a credit card for payment, and exercise extreme caution. This company's reputation is abysmal, and I cannot stress enough the importance of AVOIDING them.

Jagland you have replied stating that you dispute some claims. Firstly, this was not feedback, it was a COMPLAINT. Please feel free to counter any of these claims. Don't forget I made a successful S75 claim against you for a full refund from Barclaycard.

West Mount Vets Ltd
White Lee
Burnley Rd
Mytholmroyd
HX7 5AD

On the date of September 22, 2023, I brought my Bedlington Terrier, Bonnie, for a consultation with Dr. Ed Rowe at the above clinic. The purpose of the consultation was a pregnancy scan and an apparent infection. It is in this context that my concerns arise.

My primary issue pertains to the fees charged for the services provided. Specifically, I was billed £170.09 for the pregnancy scan and £55.02 for 40 x Synulux tablets (50mg). A quick comparison with online veterinary pharmacies revealed that the same quantity of Synulux tablets can be obtained with a prescription for a considerably lower cost of £15.60.

Additionally, my research into the local market rates for pregnancy scans in this area indicates that their charges of £170.09 are nearly three times higher than those of three other local veterinary practices, whose fees range between £60 and £68.50, VAT inclusive. While I understand that veterinary fees can vary, I believe it is essential for a veterinary practice to be transparent about its charges, especially when they significantly exceed the local market rates.

At the time of seeking veterinary care, pet owners are often emotionally distressed and anxious about their beloved animals' health. In such vulnerable moments, it is incumbent upon veterinarians to communicate potential costs up front, providing clients with the information they need to make informed decisions. The lack of transparency in this regard has left me feeling concerned and disappointed.

I respectfully requested that they consider offering a partial refund that would align the charges with the local market rates. Additionally, I suggested that the practice prominently display its basic fee structure, providing clients with a clear understanding of their pricing policies.

During my communication with Sarah, one of their staff members, I expressed my concern about the substantial difference in scan fees. Regrettably, her response was not empathetic; instead, she advised me to seek services at a cheaper veterinary clinic. Following her advice, I chose to transfer Bonnie's medical records to another veterinary practice in Sowerby Bridge by the train station. I can't name on the practice here. Their charges are considerably lower and reputation much higher.

I have submitted a formal customer complaint, and I have received acknowledgment of its receipt. I am currently awaiting the results of their internal investigation. I will provide an update to this review as soon as I receive their response.
------------------
I received a response from the practice manager on 25/10/23. They acknowledge the substance of my complaint and gave me a part refund to bring the cost more in line with the local vet rates.
She also promised to reiterate to the Vets and Veterinary staff the importance of communicating costs to clients.
My suggestion of a displayed price list for all common treatments received no response.
I have since found a more open and transparent Vet practice and moved to them.

AVOID, BEWARE, DECEPTION
❌❌❌ AVOID, BEWARE, DECEIVERS ❌❌❌
JAGLAND EMPIRE LTD 3 King Street, Halifax, HX1 1SR
Also based at easycarcredit247.co.uk on Gibbet Street & other sites in Halifax

SCAM #1
I was told by the Asian salesman, 'Adam' that I had 14 days return - just like Cinch. The 2nd salesmen that processed this on collection, another Asian & went by the pseudonym 'Sam' also lied.

SCAM #2
He invoiced for the vehicle including 1 years Platinum + RAC maintenance & repair plan. He wrote on the invoice "1 year RAC Warranty P+ highest level". No other information given. 5 days later, I received a text from the RAC & checked with them. It turned out these scammers had given me vastly lower cover. This means if I kept the car, I would be exposed to potentially £1000s in repair bills. I also discovered that my car could NEVER be covered with P+ as the mileage exceeds the maximum allowable. Of course these scammers knew that. Both salesman lied & supplied a fraudulent invoice.

SCAM #3
Gave me only 6 months, not the 12 months written on the invoice.
The contractual agreement of 1 year , which I paid extra for, was the main consideration.

SCAM #4
After my emails had been ignored, I attempted to resolve this with a senior member of staff named ‘Jason’. He was extremely rude as well as insulting, disrespectful and frankly completely unprofessional. He point blank refused to do anything about this breach of contract. He won’t even reveal his full name.
⚠ He will not honour the 14 day return that was
promised!
⚠ He refused to provide the P+ warranty I paid for.
⚠ He refused to take the car back. Even though I
made this issue known within 2 working days. So
much for their sham 14 day return policy.
⚠ He further instructed me not to call again.

The RAC have asked me to send a report. I will be submitting a fully documented complaint about this 'shell' company, & I say shell because that is what it is. It has nothing, no assets, only DEBT!
I drove home 4 miles. So, the vehicle is in the same condition. 'Jason' refused to remedy the misrepresentation and falsehoods that have caused me material loss.
They have not responded to emails that have been sent to the email address that was supplied. They state in writing that they will respond in 72 hours, which isn't great. At the time of writing, it’s been over a week with no reply. I am not expecting any response and, it’s now completely in the hands of the Credit card company anyway.
S.75 of the Consumer Credit Act redress is already engaged. The owner, Mr. Saleem will be dealing with this matter with the credit card company. I will store this vehicle safely and unused until I receive a full refund.
Investigations at Companies House reveal the 22 year old director to be Amir Saleem. This person holds no other company directorships. It's all very secretive, the staff refuse to give real names. Time will tell. It matters not to me. I will leave the credit card company to sort thsi scam. They will pursue Mr. Saleem directly.

The last submitted company accounts show that the company financial position is poor. Their total assets worth less than one of their cars and debts totalling much more:
Total assets of £10,969
Current assets £3681
Creditors £37,959
Net reserves MINUS (£23,309)
Draw your own conclusions from that before parting with anything but credit card money.
Fortunately, I demanded that I pay more than the requested £99 by credit card. This means I am going after the credit card company for the £10,795 that I paid. I will obtain a full refund using S.75 of the Consumer Credit Act. No doubt the credit card company will pursue this shell company.
Interestingly, I bought the car from Jaglands Empire on Kings Road. It's not easily found as there is Honda signage. Nor is it an 'Empire' as Companies House has revealed above.
'Adam' asked me to collect the car from another site on Gibbet Street Halifax, showing EasyCarCredit247.com signs all around its perimeter. Staff wearing the orange easyCar logo on shirts. This company's financial affairs aren't much better. It was listed for COMPULSORY STRIKE-OFF on 09/07/23. This was later discontinued, but very concerning.
All in all, these people at Jagland Empire Ltd and its sole director Amir Saleem, are not to be trusted at any level. There were a number of deceptions from the 3 individuals that I had dealings with.
I suspect the 5* reviews previously are from friends and/or the local community. Their reputation is very poor.
Prospective customers BEWARE! If you do choose to have dealings with them, treble check everything. If you do deal with them, insist on using a credit card for payment of at least £100 or more. They will insist they take a max deposit of £99 and then you are stuffed!
My advice is AVOID, use a reputable dealer!

Bought a child's cycle seat from Argos. It was extremely difficult to assemble and once assembled the seat was wobbly and with no handle bars for the child to support themselves as with others, that are much better on the market.
I returned it and wrote a review to warn others. Argos removed my review.
They have made it impossible for me to submit another review and the ensuing online chat to try and resolve it took over an hour and got me nowhere. I don't think they want negative reviews, only good ones. That's a mistake. It was the product I was negative about. Now I am negative about Argos customer service too.
I have an account with them and I am considering closing it. I don't need this.

I have since bought a cheaper and much better and safer one from the worlds largest online retailer.

Goods as described and arrived on time. Telephone help useful and a rare luxury these days! Recommended.

I am a holiday home owner.
This is my reply following a response from TripAdvisor/Holiday Lettings. My original review is below this:

MY RESPONSE TO: Oliver - Tripadvisor Rentals Support
It’s a refreshing change to get such a prompt response from you. It’s a shame that it takes my Trustpilot negative review to motivate you to respond. It’s also a shame that in the recent telephone conversation with the last operator of 3 separate calls, I had the misfortune of being subjected to, Stefanie, didn’t see fit to refer my UNRESOLVED complaints and certainly didn’t ‘help me in anyway’. I am guessing this person was based in a French territory, judging by her name and accent. Instead, she chose to talk over me and ignore my legitimate complaints. UK customer service is second to none. Keep it in the UK for UK customers please. Let’s start backing Britain!

About our commission, you claim we pay a 3% (excl. VAT) fee per booking.
MY RESPONSE
I will correct your claim. For example: an extra night, we charged £120. Your charges to the customer were £137.00 and to us £4.00. That makes a TOTAL CHARGE by Tripadvisor of £21 or 17.5%. This is typical of the charges made for all bookings. 17.5% total charges

About blocked messages to your guests, you state that, ‘we understand the inconvenience this may cause. In the interests of security, and to allow us to offer Payment Protection to travellers, contact details cannot be exchanged until a booking has been paid in full…’
MY RESPONSE
Providing contact details is not a problem for any other of the channels – only yours – something you changed without consultation a few years back. I have complained on many occasions, but these complaints have fallen on stoney ground. I can only assume that you don’t trust your owners, in which case I would be concerned that you advertise them on your channel! We also have automated systems to ensure that all guests receive relevant information as early as possible. It’s not possible to integrate that automation with your proprietary messaging system. You therefore are hindering us; we have to go on manual because of your selfish policy. This is both time consuming and expensive for us, but you clearly don’t care.
If you don’t trust your owners, then don’t deal with them. Or put another way if you have no reason to believe we are being dishonest, treat us with some respect and allow us direct contact with guests, as we do with all other channels and once did with TripAdvisor.

MY RESPONSE: CALL CENTRES
There is no need for an Indian call centre. I call during normal UK working hours. The only reason you lumber us with Indian call centres is to save you money, let’s be clear. If it was volume, you could increase your UK call centres. If you would sort out your messy and clunky booking edit, it would mean we wouldn’t need to deal with hapless representatives who have no clue what they are doing and dragging one problem, constantly putting me on hold while they seek advice for 2+ hours of my time, maybe you would get fewer and shorter calls.
As you have acknowledged we have been with you for many years, I am very, well aware of your FAQS. None of them could resolve this issue you created. Hence a painful 3 long frustrating calls and over 2 hours of my time wasted.

Your kind words are just that and I suspect aimed at an audience, not to help me. You have my details, you know who I am. I had to provide these to submit my review. If you really are genuine in wanting to resolve this, Oliver please call me, rather than virtue signal on this review site.





This channel is one of the worst of the 5 that we use.
They are intransigent and not at all customer friendly. They also charge one of the highest commissions.
The call center is India based. From my experience over many years, they are not knowledgeable and script driven.
Unlike other channels, they block any direct contact with your guest, until the guest has paid in full. This creates many issues.
The invoicing is convoluted, not consistent and confusing.
Editing bookings has limitations and usually ends up with a long, messy and convoluted phone call. I have had 3 of these in 2 days lasting over 2 hours!
They ignore feedback and complaints. They don't listen.
It's hard to believe that they are run by Tripadvisor!

Polite and helpful agent, Gerome. When we were cut off he even called straight back!
Policy arrived by email with minutes
Policy fees reasonable and I renew every year normally on auto but this year my card changed hence the phone call.
Can't fault them.

First class service.
We are a portfolio property investor. Our experience of solicitors performances over the past few years is less than satisfactory.
No complaints at all with Conveyancing Warehouse AKA Roberts Solicitors.
They do the work promptly and efficiently. Great communication. Invoices very clear.