Avoid Big Motoring World like the plague
After 3.5 hours of enduring all the hard sell of their over priced warranties etc, I finally got to drive my new car off the forecourt. 15 minutes later the tyre pressure warning light came on as they’d sold me a car with a slow puncture. Despite having it fixed and reinitialising the pressure, the light comes on again every time I drive it. I’ve been offered an appointment to have it looked at in 2 weeks time at their garage 50 miles away.
They also sold me a car without a parcel shelf - silly me for expecting a complete vehicle.
Never again! Back to the very efficient and low pressure Cinch next time.
Reply from Big Motoring World
Hi Liz,
Thank you for bringing this matter to our attention and expressing your dissatisfaction with the service you've received from Big Motoring World. We apologise for any inconvenience or frustration caused by the issues you've encountered with your car.
All of our vehicles are subjected to an inspection prior to their placement on the forecourt, however, they are all sold in a used condition and on occasion, faults can develop, often these are unforeseen and sudden.
Our After-Sales team usually advises the earliest available date. I apologise for your disappointment, and a member of the team will respond to your latest email as soon as possible.
Please be assured that we value your feedback and will take the necessary steps to address the issues raised. We apologise for any inconvenience caused and appreciate your patience as we work towards a resolution.
Kindest Regards,
Big Motoring World
