Feargus

The salesperson Helena was very knowledgeable and helpful.

I accidentally posted this for the .co.uk site first so reposted to the .ie profile but I don't think it's monitored by the company as it says it's unclaimed so I'm uploading it here again.

This is mainly about how poorly I felt a complaint I had was handled but I'll lay out what happened and let you decide if my review is fair.
I bought a refurbished gaming monitor which they graded as a1. Grade a1 means practically new, removed from box and immediately sent back is their description.
When it arrived (very promptly) I started to assemble it only to realise there was a screw missing from it, this was very small so that's understandable that this could happen but there was also two cables missing. When I wrote to them they very quickly (all exchanges were very quick on their end to be fair) that I would have a dedicated support agent to work on the issue, although I ended up dealing with more than 3 people based on email sign offs. They initially said I had to supply them with the parts numbers for the missing pieces which none of the manuals listed and eventually said they did not have any of the parts (I find it hard to believe an electronics company wouldn't have a hdmi cable which was one of the missing cables). Their solution was they would refund me £50 and I could go buy the pieces myself, so finding a specific screw that would fit the exact monitor, a hdmi cable, and a directport cable. £50 was approximately 15% of the monitor cost. I was not happy with this and asked repeatedly how I could be sure of the monitors quality given the specific checks they claim to do managed to miss several missing pieces but was not given an answer but was just pushed to return the monitor or accept the partial refund. The exchanges with customer service were regularly unhelpful with questions not answered. I haven't had a chance to test the monitor properly as I don't want to set it up without the full structural support of the missing screw but seems fine besides. The responses were fast and polite in tone.
The sales number was 42872827
Edit: Laptopsdirect originally responded to my review asking for the sales number which is why I reuploaded and included it I originally reduced my rating because of this but as you can see they responded again which I appreciate.

I ordered a new PC from the student area of their website. Everything came ahead of schedule and was delivered outside of my working hours which was perfect. Everything was easy to set up and seems to be working great. It was the cheapest place I could find a PC with an RTX3060 ti in a decent PC.
The only very minor complaint I have is that when you sign up they send you codes for 10% off one item but the promotional codes don't work on the student side of the website which I don't think was said anywhere.
I'll update this if anything happens but everything seems great so far.

I accidentally posted this for the .co.uk site first so reuploading for the .ie
This is mainly about how poorly I felt a complaint I had was handled but I'll lay out what happened and let you decide if my review is fair.
I bought a refurbished gaming monitor which they graded as a1. Grade a1 means practically new, removed from box and immediately sent back is their description.
When it arrived (very promptly) I started to assemble it only to realise there was a screw missing from it, this was very small so that's understandable that this could happen but there was also two cables missing. When I wrote to them they very quickly (all exchanges were very quick on their end to be fair) that I would have a dedicated support agent to work on the issue, although I ended up dealing with more than 3 people based on email sign offs. They initially said I had to supply them with the parts numbers for the missing pieces which none of the manuals listed and eventually said they did not have any of the parts (I find it hard to believe an electronics company wouldn't have a hdmi cable which was one of the missing cables). Their solution was they would refund me £50 and I could go buy the pieces myself, so finding a specific screw that would fit the exact monitor, a hdmi cable, and a directport cable. £50 was approximately 15% of the monitor cost. I was not happy with this and asked repeatedly how I could be sure of the monitors quality given the specific checks they claim to do managed to miss several missing pieces but was not given an answer but was just pushed to return the monitor or accept the partial refund. The exchanges with customer service were regularly unhelpful with questions not answered. I haven't had a chance to test the monitor properly as I don't want to set it up without the full structural support of the missing screw but seems fine besides. The responses were fast and polite in tone.
The sales number was 42872827
Final edit: Laptopsdirect.ie have not claimed this site but this review is also up on their co.uk site where they initially responded but when I said I was an .ie user they stopped so just to be more cautious if you're buying from Ireland as I think the quality of customer service is poorer.