Kristian Johnson

Hello,

We are truly sorry to hear about your experience. Please rest assured that Fortrade is a fully regulated and legitimate broker, and we take feedback of this nature very seriously. We have contacted you via email to offer our assistance and to address any matters that may require further attention. You may also reach out to us by providing an update on this review if you wish.

Regards,
Fortrade.

Hi Kristian,

We have just taken a look at the order history on your account and unfortunately that figure is very way off. We're sorry you feel this way, I understand it can be frustrating not yet winning but it is all down to pure luck. Hopefully if you continue to play with us you will get that big win! & change your mind from that 1 start to a 5🙌

Best of luck,
Nitrous

Kristian, it’s very kind of you to say so buddy, thank you for the awesome review, shiny stars and support, it genuinely means a lot to us. 😊

Hey Kristian,
Not being funny but...It would help if you put your correct phone number and email address on your account as we tried to contact you on both 3 days ago...short of going round to your house (which is probably wrong too haha) I'm not sure how we could have got hold of you ?.

Eventually when you messaged us on Facebook this morning we told you that we'd been trying to get in touch - you admitted this was your mistake and kindly apologised bit still felt like writing a 1 star review that was entirely based on your own mistakes... On a hiding to nothing with this one haha

Thanks very much for your review and feedback, Kristian.

Short-term cover is very different in nature to annual cover as an assumption is made that the vehicle would be used more during the short-term period than it would for the same period of an annual policy. Therefore, the price reflects this greater risk. We do check our prices regularly to try and stay competitive and really appreciate your feedback on this.

To ensure that you are obtaining our best quote for your short-term cover, you may wish to download and apply through the Dayinsure mobile app, which can be found on your app/play store under 'Dayinsure'.

We hope to see you again soon.

Harry @ Customer Services.

We're sorry to hear that you are unhappy with the price, Kristian. Unfortunately as short-term cover is a higher risk than annual cover this is reflected in the price and this risk is always monitored. As stated in our Terms of Business, our prices are subject to change at any time. We do, however, check our prices regularly to ensure we stay competitive. Thank you for your review and for insuring with us.

Lisa @ Customer Services

nothing is GUARANTEED IN LIFE