Bad service
Ordered the SIM card and when wanted to activate it noticed that I didn’t get an email with the info from simyo. Contacted the customer service and was surprised, it turned of I filled a wrong email address during registration, but to get my email address changed they wanted me to provide my ID.
Be aware, it looks like the company is trying to steal you personal data.
Loose my time and money
Reply from Simyo
Hi Roman,
Thanks for your review. We are sorry to hear you have had a negative experience with us.
For security reasons, changing an email address is only possible by providing a copy of your ID. You can make a secure copy of your ID using the Rijksoverheid KopieID app.
We handle your data carefully and process it according to the AVG and telecommunications law. You can find more information about privacy regulations and how Simyo handles them here: https://www.simyo.nl/privacy
If you send us an email at webcare@simyo.nl with a reference to this review and your personal details, we can look for a solution together.
Greetings,
Simyo Webcare