Gary Wilson

I ordered a shirt over a month ago. When I didn’t receive it I contacted them and they never replied. They then had the cheek to send me an email asking for a review of the item. I did so saying I had not received the shirt nor any tracking information l. Someone from the company then contacted me saying how could they put things right. I told them try sending me my order but again no response. I do wonder if this is some kind of scam. I am going to contact my credit card and ask for a charge back as they have taken my money and not sent anything.

Update on this review despite their request for me to contact customer service ( I have done so 3 times with no response) I have had no reply, no refund, no goods as ordered. I assume this is just an automatic response and is as fake as their web site. Scam company ripping people off. You have been warned

Third update on the same issue
JL repair company have now had the frame Samsung tv for 10 days
Rang for an update last Friday was told the repair company would call me back that day or Saturday. Once again they didn’t so I rang JL apparently there was a faulty part which they ordered and fitted but the new part was also faulty!!!!!
Once again they have no idea when it will come in, if it will fix the problem or when I can get my tv
I pointed out it is nearly a month since this brand new tv was fitted and I have never been able to watch it
They and me have no idea when it might be fixed, whether this will solve the problem and I just have to suck it up.
I pointed out it would have been cheaper for them to just replace the set but they would rather pay some useless company over 100 miles away to take it away and leave me with nothing. I so wish I had never used JL and can guarantee I will never again

Final review
Thought I would do a final update on this saga
It took 27 days to finally get the tv returned working. This included having to wait 2 times for a part as the first was faulty. Then the repair company refused to re fit the tv back to where they took it from and left me with cables running across the floor.
I went on holiday during this saga and as my friend was looking after my house and dog I had to but a second hand tv so she could at least watch a programme. This cost £70. At the end of this John Lewis offered a good will offer if either £50 on my card or £75 JL voucher. This was after asking me to arrange a phone call, going through every tiny detail again and then they refused to budge for their initial offer. I intend to gift the voucher on to my friend as I will never use John Lewis again. Dreadful customer service.

Second review on the same issue
My Samsung the frame tv was fitted last week by a qualified electrician. The set kept turning itself off despite me disabling the power saving modes etc
Today after 3 appointments their repair company came and said they thought the one connect box and the tv were faulty so they took them away
It will be at least over a week until this is sorted ( if it even is) so I am left with no tv despite spending over £1300 for a new tv
This thing was only taken out of its box last week but JL refuse a replacement or refund
I appreciate time limits on refunds or replacements but wish they would acknowledge the fact that not everyone can get their tv put up straight away. The tv is new so I am disgusted

I wish I could give less than 1 star. Bought a brand new Samsung The Frame 2023 QLED Art Mode Smart TV with Slim Fit Wall Mount, 50 inch
Product code: 82442121
This was delivered April this year but was for our new extension so a qualified NICIEC electrician installed it 5 days ago once the work was complete. Initially, it let me register and pay for the art mode and I set up and signed into Netflix etc. Then my electrician connected Sky TV This is when it started turning itself off for no reason. I thought maybe the HDMI lead needed to be replaced so I bought the best quality new HDMI cable (recommended by WHICH). For the first hour, all was good. Then the TV turned itself off. I checked all the power-saving modes and made sure they were turned off and started to watch the TV. It then turned itself off again and then started turning itself off every 5 minutes. I asked the electrician to check all the cables and the power cable all of which he said were fine. Then the TV would not come on at all, there was absolutely nothing just a blank screen with a power light Nothing worked. I contacted John Lewis who booked a repair visit. I then got a call 2 days before cancelling this as I live too far away (I am near Berwick upon Tweed, not the outer Hebrides??) They rearranged the visit but again did not turn up. I rang John Lewis who said I was not entitled to a refund as it was over 30 days since delivery (even though the TV had only been connected a week before). They put me through to the repair company who said Oh those Frame TVs are notorious for having faulty "One connect" cables (He had not even seen it) he said I will call you back in 5 minutes Of course they did not call back. I then rang John Lewis again who blamed the repair company and said they could not come out today as booked as the repair company had not booked it in (Even though I had a text confirming the booking) They re-arranged it for next week. The repair company then rang me and said even if we come out we are unlikely to be able to fix it and we might have to take it away or order parts so it could take a long time. Never, ever will I use John Lewis again. I cannot get a replacement or a refund and am stuck with a blank screen for God knows how long. Not delivering happy customers but appalling bad service



RESPONSE to Steph John Lewis

If I had a car under warranty and it needed a repair I would be given a courtesy car until it was fixed so why should I be without my Brand new TV?
Also you are seriously kidding yourself if you think I will be visiting your site or shop again. John Lewis used to be known for customer service and it is obvious to me you now no longer care Your competitors are cheaper and you no longer have excellent customer service to offset this

I paid 12 days ago over £60 for a Prosecco gift. This was a birthday present and they said it would be delivered 4 days ago but it was not Disgusting company

Update on this it is now Monday 4 working days after promised delivery and I rang then To say they could not care less would be an understatement. I rang at 9 am and was told oh we have no idea where it is we will contact the courier and they get back within the hour no apology and she even said you will get your money back. I pointed out if I wanted to keep my money I would never have ordered it. One and a half hours later I rang back to be told no update and still no apology. I pointed out an apology might help and still no apology and they have no idea where the order is. I feel totally humiliated as it seems I did not care enough for my cousin whose special birthday it is to send a gift. This company needs closing down and massive staff training NEVER TRUST them

Disgusted with this company Paid over…
Disgusted with this company Paid over 400 Euros for Sun loungers which were delivered late and as such we were back in the Uk Unboxed when we returned and one smashed when I sat on it ( and I am normal weight) checked the rest and 3 had cracked wood. Immediately sent pictures and they then said they would replace them but then changed their mind and refused to do anything as more than 14 days had passed. Cheap second hand rubbish being sold as new and customer service is appalling Do not buy they are a con and Leroy Merlin also refused to help

Like others I got my order with an expiration date of 26th November 2021
I contacted customer care and they said it is not an expiration date and just to use it.
If it i not an expiration date what is it.
I am not swallowing it (literally)
Not on at all

I agree with other people that it is sad we have to give them one star to be able to review.
I had similar experiences to other people. Tried to get a smart meter to be able to change tariffs. Waited a month then an engineer came but said he was not qualified to fit the meter.
Scottish power then said they would book another and make sure they understood what needs done so another months wait. Then the engineer called to cancel as they had not booked the correct job, booked again another month wait then the engineers cancelled again. I had complained so the complaint manager rang to say everything was booked and would be fine next month they would fit it. 20 minutes later the engineer company rang and cancelled again.
Rang Scottish power and spoke to the rudest man I have ever spoken to He was aggressive and said why waste your time getting a smart meter I told him so I could get an EV tariff. He then said don’t waste your time complaining because even if you spoke to the CEO of SP we still wouldnt deal with this so get used to it. I asked if the calls were recorded he said yes but he did not care.
He then threatened to hang up on me so I saved him the effort and hung up.
I then rang to complain about him and was told you cannot have more than 1 complaint on the go!!!
I have filled in the Resolver form but I guess they could not care less. As has been said dreadful company with zero customer care. Please avoid at all costs



Update I filled in the Resolver complaint as they were not getting back to me
They responded that a customer complaint officer would phone last Friday.
You guessed it they did not call and they have went back to ignoring my follow up messages What a company !!!!!!

We lost power in the recent storm and had no power for 4 daysDespite being on the priority register we got no support and I use a machine to breathe at nightWe had no call backs and nothing from them at all. We had to walk 3 miles to get a phone signal climbing over trees and stayed in the freezing cold for 3 hours before we could speak to SPenergy network.We got no offers of any help despite having no heating or cooking facilitiesAfter 4 days the power came on for an hour then went off againThis was followed by 4 days of cuts usually for around 6 hoursAgain we rang numerous times and were told as we were on the priority register we would get regular updates. Not once did this happen. We were told numerous times when power would be restored but this just kept changingOur MP got in touch with them as we were desperate. We had put in at least 3 official complaints and they responded to our MP but not once to any of our official complaints. This shows their utter contempt for customers Their communications department advertised a text number for hot foodWhen we texted this number it did not work The comms team could not have cared less that the number they were tweeting did not work and told us to ring another number. It is now around 6 weeks and we have had no response to our complaints but they did respond to our MSP!!!
Obviously their customers do not matter to them but they are afraid of Politicians. Customer service is the worst I have experienced with staff who do not care and say anything to get you off the phone.