Louise

Stayed at one of the properties. Mouldy items in the living room. Some lights not working. Broken units in kitchen. Fridge door storage missing. Freezer iced up. Shower not working. Shower screen seal absolutely disgustingly mouldy and dirty. Described as for 5 guests. Seating for 4. Garden and outside furniture in disrepair.

Absolute cheek to ask for a £300 damage deposit with all that in mind.

I have put in a complaint and asked for a partial refund for accommodation and cleaning fee. They said they would investigate and have since ghosted me on numerous emails.

Do not stay at a property managed by this company.

Update: they have now emailed stating that they have advised previously (I have an email trail so that’s a lie) that they can’t offer compensation.

Wrong item received 14 days ago. Still not been collected. Correct items not received. No refund received. Poor poor service.

I ordered glass bulb solar lights x30. I received a garden chair on 19th May. Several communications later, it’s now 26th May, nothing has happened. I need the lights for a craft project and I don’t need a garden chair so a huge box is getting in the way here. I’d like some resolution to this issue. I’m either due 30 bulbs or £50+ refund.

The staff were brilliant and tracked down a perfume going out of production and let me sample many fragrances to choose a gift.

Diabolical customer service.

Will not refund me.

I ordered a Christmas special, the order didn’t get processed. I was offered a substitute. Delivery date was advised but was then delayed. I advised CHS that I wouldn’t be in on the next date to accept an order. They delivered anyway and so the food sat thawing out and rotting on my doorstep for 24+ hours. Since then they have not replied to any communication from me asking for a refund. They are a small company and times are hard but times are hard for me also. They owe me money.

If the order goes to plan then all is good but if it goes wrong, they will not rectify.

I have recently emailed them again, with no reply.

Awful Customer Service. I’ve had orders from them before but this time it went wrong and their customer service is non existent. You cannot call them. I ordered in October. The delivery never arrived. After many emails and messages they said they’d re deliver. Told them when there would be no one at home yet they still delivered at that time! This is fresh food! It sat outside my house for 24+ hours so had to be thrown in the bin. I have asked for a refund but they are now ignoring me. The pasties are lovely - if the order goes OK and you get them. If the order goes wrong then it’s a nightmare. I will never order from them again.

Excellent service, as always. The phone was ‘good’ condition but I can’t see any visible issues and the battery is perfect. I would definitely recommend for used phones.

I only went in to have a look and ended up buying a car! From the start, Joshua was efficient and made sure that every detail was covered. He listened and understood what I was looking for. A good experience and would recommend the Harpenden branch.

Lovely frames, perfectly made to size. Packaged and delivered well and I was kept up to date on progress.

Product arrived so quickly and the price was brilliant.