We bought a tree from Green Bubble with…
We bought a tree from Green Bubble with high hopes, but it quickly turned into a frustrating and costly experience. Shortly after planting, the tree lost all its leaves. A specialist confirmed it was infected with a fungus – clearly a hidden issue that must have existed at the time of delivery.
Despite investing in fertilizers and fungicides, and having to spray chemicals near our living room where our three children play, Green Bubble refused any form of compensation. They simply pointed to a 14-day reporting window, ignoring the fact that such a problem only becomes visible over time.
This is not how you treat customers who trusted your product and tried everything to save it. No empathy, no accountability. We won’t be ordering again – and we strongly advise others to think twice.
Reply from Green Bubble
Good afternoon,
Thank you for sharing your experience with us. We are very sorry to hear that the tree started having problems soon after planting and that this has caused you so much frustration and concern. We understand how disappointing this is, especially given the effort and expense you put into saving the tree. We are sorry that our handling of the situation did not meet your expectations and that you felt your concerns were not heard. We take your feedback seriously and will discuss it internally so that we can improve our service. Once again, we apologise for your experience with us.
With enthusiastic regards,
Green Bubble
