Michael Studer

Strategic Payout Friction Designed to Trigger Losses—Then Banish Accountability

As a longtime LuckyLand Slots/Sweepstakes user, I’ve seen a pattern emerge beneath the surface—and it’s not just about payout delays. It’s about a system built to exploit player behavior, then penalize users who recognize the trap.
My primary redemption method was Skrill, known industry-wide for instant transfers. Yet LuckyLand introduced delays—sometimes exceeding five hours—and, critically, included a cancel button on a method that shouldn’t even allow it. Why? Because they knew that users with cancellation history, like me, would likely get frustrated, cancel, and re-spend the funds trying to win “prizes.” It wasn’t a courtesy. It was calculated bait.
This friction wasn't randomly distributed. I’ve spoken to other players, reviewed timelines. Those without prior cancellations received their funds instantly. Those of us with cancellation records—especially when doing well—faced unexplained pauses that made continuation difficult. And since bank redemptions could also be canceled, there was no truly non-cancelable alternative. The system ensured we were boxed in.
Let’s be clear: I wasn’t canceling to manipulate LuckyLand. I was canceling because I had no options, my patience wore thin, and boredom won out. And I knew—as they knew—that spending the funds again was highly likely. That’s not impulsiveness. That’s behavioral design.
When I finally challenged the system—asking for documentation, transparency, and a single clear explanation—I got avoidance. No policy memo. No update notification. Just fragmented replies from support, each ignoring the last, followed by an account ban. Later, another representative responded—not with facts, but with personal judgments meant to invalidate my concerns.
And I want this made clear: I gave LuckyLand the opportunity to resolve this privately. No smear campaign. No escalation. Just a chance to make right by their wrongs and let the issue rest. I submitted detailed, respectful messages explaining everything. They had every chance to engage in good faith. They chose silence.
LuckyLand doesn’t fail players. It traps them. It uses payout friction as a behavioral lever, tracks cancellation history to calibrate delays, and monetizes frustration. Then, when users ask questions backed by data and patterns, it cuts them loose rather than explain its internal strategy.
This review isn’t just about my experience. It’s about a system designed to capitalize on predictable human behavior, then silence users who see the strings behind the curtain. VGW Holdings owes its players an honest explanation, not evasions, also their money back for the deceptive practices.

won and cashed out 1300 dollars I had it the next day after midnight was wonderful needed it thanks guys! I'll take some more if you don't mind though lol.

Ok I know I only giving a 4 thats because when I talk to people there half the time given gaslighting and run around however when I don't need to talk to anyone like tonight I cashed out 140 off free play its approved under 24 hours and paid etc (still gotta check PayPal but usually wjen they send me approval I have the money shortly after) this was off free play so they sticking to sweeps rules sometimes their customer support don't know these rules fully and read top of message. But if it wasn't for customer support run around wirh all their new games and their improved payout system where its faster and no bs they ate definitely a 5☆ worthy casino note to funrize: get your CS on track and make them stop gaslighting and giving bs, because a casinos CS team is usually more than half the reason to play there because lots have same games and setup and can pay fast but when you have a problem with stuff and the CS team sucks takes A 5 star place to what you have on here 3.6 or less. Just being real much love though

You get more sales better setup coin store navigation wise, and today I found out they have a mystery performance bonus which gsve me 16 bucks which was not shabby at all considering I had cashed out 500 few days prior which got to my account in under 24 hours woo. Sportzino is great and even better for people who like to sportsbet as my experience was all to do with casino hehe

would love to go back to telling people to play here and such but since they violated sweepstakes laws, then committed deceptive practices by claiming a maitnence was scheduled that players had 0 knowledge given of nor was anything posted before or during it saying it was such, and it happened in middle of one of their jackpot events, then the supervisor trying to protect his rep committed another deceptive practices lying to cover up the reps stuff first time he said I stated it just proves the reps words were deceptive then he changed it, then he tried to tell me things I did weren't when I stated despite sending screenshots of stuff that had dates and time on them, as well as informing of the laws in my state and federal laws about it then he pulled logs telling me that I'm incorrect on when I played it, however he was dumb and logs showed his time zone not my timezone so I cooked him there by sending a receipt that matched his logs yet had my timezones which made everything match and told him these would just mark them more deception tried and to let me speak to an attorney of theirs instead so that he doesn't mess up and do more bad stuff and since I've been ghosted, the breaking of sweepstakes laws that caused the deceptive practices was during their crash whatever may have happened that def wasn't a scheduled maintenance and during an event they went down no one could connect for the most part however some using direct links to the slots they were using to race connected and spun once and won the jackpot, which if it was maintenance would be worse on them, but they should of took site down for a crash that was lasting an hour so that people couldn't sneak in and such which gives those people an unfair advantage and yet sweepstakes laws states all players must have an equal opportunity to win, them not taking site down allowed others to sneak in giving them the unfair advantage then the lying multiple times of maitnence trying to play it off was deceptive practices this is however just my first step since I said I would make this information public to anyone else that experienced it if they didn't compensate for those who paid and invested time into trying to win, next stop FTC and my state authorities on it. they had two + weeks chance to make it right and instead they ghosted, keep this in mind people when thinking to play here or not and people involved in the crash I encourage you to report to your state authorities as well as the FTC if you tried to get compensated and they did nothing also like me. they use to be good I thought but whole new outlook now. hope they get fined max for each thing and warnings if not restrictions in business activities.

UPDATE: Since getting a reply I sent again explaining stuff and telling them to look at the stuff already sent as well as the proof, and still ghosted so guess everything going to ftc and my state departments that handle this stuff. since this is about 72 hours and nothing. even included screenshot of them telling me to reply. avoid spending to much with these guys if this is how they act when you catch them breaking sweeps laws and such they just hide and hope you go away, well not going away gonna get some backup.
Response since only place im not ghosted by pulsz: While I appreciate your words in the replies here telling me to email support@pulsz that is all they are to me is words as my last 3 emails that way got no more than an automated response assuring id be responded to within x and x and yet since first ghosted been forever ghosted even included a screenshot of your reply saying to do so and nothjng.

Was a lot easier than I thought it would be which made me happy and tell to friends.

I can clearly tell people don't understand rtp, don't seem to keep track of other slots like the average of pragmatic gates slots to bonus is like 400 spins and people complaining about 280 lol they're fun colorful games yes a little high on the volatility which is what gives the pays and how high they pay RTP is just what they return over a period of time and is measured based off of a billion spins so I doubt anyone stayed and watched the machine for a billion spins to say anything bad about the RTP hits so funny. but yes high volatility but when you hit it good you hit it amazing .

ok, I haven't redeemed yet hopefully though,so only 4* until I do. however for the people giving bad reviews about wager, simple solution, don't take that bonus option just go straight deposit and straight withdrawal, that's easy enough there are many sites in EU and such that do the wagers and max cash outs etc, I cannot comment on streamers not being paid except I heard certain rules were not followed, and obviously they used their entire stream to come attack as a lot of it looked like it was copied with a couple words changed, so far the support has been decent, one of the streamers I watch and trust said that he's withdrawn as well as a player who beat wager, all that being said, I haven't seen any fake providers I have seen some games by some of the providers that are a bit suspect, yet when I emailed the provider regarding it I've gotten no response back about it so I assume that it's legit or they would have been curious and wanting to shut it down as hacksaw was when I found scam versions of their stuff. also they are adding new providers and games daily the RTP seems on par for the providers so far, and a casino will always look for reasons not to pay so as long as you follow the rules you should be ok, I tend to do such so hopefully when I can withdraw an amount I'm satisfied with it goes through as I've done anything asked of me and when I do I'll come back and update this to 5* feel free to check any of my reviews as I don't hold back on my thoughts about casinos especially when I find them being scammy. good luck to fellow gamblers, and hope you win and withdraw to see that this is actually a decent site with good people working with it.

these guys and their sister sites have really improved over time, since they got a few more providers in and offer good deals if they get some of the more main stream providers they might really become something even though the selection they have currently is great and I like the tournaments

most the time I would give these people 4 or 5 stars however any time I deal with inept customer service who try to blame me or my side about their errors, like this was clearly a game error I gave them a screenshot shows error codes on it,my friend's sister had same thing happening same time, not sure if same game, but here is the thing that upset me every Thursday they do jackpot race and I always end up blowing lots and only one once or twice on it but friend more and it's fun for us however that jackpot won the same time we got crashed out on, and yet they're up here telling me to clear my cache and cookies, not going to happen they have nothing to do with this problem as you can see it came from your side I sent a screenshot and they still trying get me to do that, it's like nevermind I'm just screwed and I'm going to express my frustrations to my affiliates too which you get kind of nothing for compare to other places especially when one of the people I brought has become like a super vip etc there getting free stuff I didn't even know possible lol, but yea coming from a background of tech and such since I was young using internet before web browsers to get fed junk when I showed them the error argh. so I just left I'll be back to collect daily maybe idk I been missing them lately cause things like this just push me away from what use to be one of my favorite sites but being screwed then told to do unnecessary stuff that gaslighting customers into thinking error is in their cookies and cache might work on people with no knowledge but when you have the error from your game sent to you by me, no it's not working. id put down 1 star if it were any other place just based off my experience in the last hour.

ok I've only been on like 5 or so different ones this and PD being my favorites, and this one better then them for the following reasons, better overall UI, better recreate when below cost of creating or above it able to edit everything about it if want. pack creation feels smoother also to look at and delete packs way better, keep in mind this im comparing to my other favorite so showing why this #1 in ones I've been, in chat and chat rain as other doesn't have either def win there , other has more daily free draws though dependent on level (maybe this does too but we just don't see when below level) But I've spent full days on here in chat and such collecting to battle or grabbing free entries for fun and real from friendly community members and such, the fact they even have a chat and other doesn't have me new streamers to follow, like Jamie and made money off building a case he used for community, but now for some criticism, raffle thing going on now not as much luck as it is p2w, maybe limit max entries or max % of draw can get, someone with enough money can just win once buying ton and then basically control the event repeating such as I've seen and seen people in chat complain about. support had a bad experience with one of the agents and the managers I spoke with as well as other support kind of tried sweeping that under the rug about how bad what they did was and that's not cool I don't believe in not giving someone a shot showing they can do better so don't think they should be fired but should work in another area of company until given another shot but I had a bug with 2fa which I ended up having figure out myself but the agent solution when figured out was remove 2fa for me so I could login, my issue is they offered this solution before getting ir verifying I was me, so someone else could of pretended and gained access to me a place dealing with the amounts of money this one js should not have someone doing that, so while they may be the best out of ones I've tried that rep along with the others when I mentioned that sort of trying to ghost the topic is why I've only given 4 stars as that is critical thing that should of been addressed and me a customer should of been reassured it was the best response I got about it was almost being removed by the person who did it because I stated it was like training day st a tech job no one knowing what the hell they doing and I get that would be insulting if it weren't in fact true and they didn't just try to compromise my account security after wasting 2 hours of my time in middle of night, however all other support questions etc have been fine outside of this incident and I really am old school about support stuff since I don't feel 85% of companies handle things properly anymore they'll hire anyone, and not train them and not listen to customers when complain about them, so don't hold that against these guys as far as how well their case system is setup and how fun the site is.

Ok as someone who plays basically all sweepstakes sites that don't try to scam or have scammy stuff setup that actually breaks sweeps rules (a lot of places do such bs) this place does not and is probably the best of the sister sites to FC, they constantly give some good offers, as well as have daily promotions/contests as well as have them in their social medias like Instagram, and Facebook, etc their line up of slots is one of the best, with the exception of not yet having hacksaw but as FC has it im sure they will soon, and on top of all that level stuff most of us love, there is these people that only like to sports bet, guess what? they got you covered on sports too! so give them a try wish I could put my ref code here for the extra play heh.

Well on the star system there is 5 is better than 4 because I give like a 4.5 I feel they use to have better deals, I don't like the way they shuffle categories around I like certain categories then they move on me it's like ugh gotta go use search I guess, their support still pretty decent as well as their game selection, if they got some no limit city, and some hacksaw I would be a happier fellow ngl so would a lot of people, but yea they still have hundreds of games, an advanced vjp system above what us peons see for you big better/spender types and still if I lose on a slot I know it'd the provider not the casino so works for me ic they get those two providers and better sales be just about perfect.

Would of gave a 5 but they were trying some stuff a few months ago that upset me they havent seemed to do anything like that since, and they have like most the good providers as well as their own games and as long as you're smarter than me and cash out you can make some good money off sweeps winnings.

Bad isn't that bad either. This way you're left with good impression vs bad last =) ) So I love these guys with two exceptions but I won't mark them down based on online sweeps casinos mostly suck for cs, so response times up to 4 days, hire some people sheesh, 2nd thing they in terms say such too, can break up any withdrawals above 2500 so it took a little bit to get 5k 1500, then 3500, granted this would of been faster however, that was my fault I froze my debit card, lol but they paid 5k and I had only deposited 20 bucks or so, that's good guys and gals! Other than that great selection of games, tournaments, and free SC daily on their social media, it's my number 3 highest paid amount casino and they verified me much quicker than a lot of other sweep casinos online.

I feel I got caught in the bad vip changes and since been stuck in silver levels when my friend went to gold and we were near same, and now for life of me can't get past 98% to break into gold it's frustrating, however they have a great selection of games providers and they run a lot of contests, I won one today, unfortunately it didn't up my vip either, but I'd still give them a 4 out of 5 because a lot of the SC casinos seem To be slacking lately, on many levels but they are putting in effort to improve which they have over the last year improved I love the daily login bonuses I wjsh they would give extra rewards for streaks tbough

They changed| one of the games jackpot feature it no longer saves resets after each I found out the hard way after putting bunch of money in the. Failing and noticing the 2nd time, that and their damn chat thing always in way always pop up with words I'm grown man if I want help I'll go to you. (Updated) And they obviously don't read as nothing was brought up about the Annoying chat.

This place holds others to a higher level then run contests that all can enter even if not high rolling with the SC, I entered a contest with GC won part of pool, got $150 SC turned it into 400 got my redeemed funds in bank next day. Didn't need to spend at all and yet I made money. Not that I haven't spent before but that was just incredible thank you fortune coins for showing others what a non scam sweepstakes casino should be like.

Ok so We will just say that I had an issue and I went off like I tend to do facts and proofs of things. They let me speak to a manager when was available, and this is usually a harder thing to have done or takes way longer to accomplish, well some back and forth they understood my side, I understood they understood, (I knew their side beforehand lol) and they have since been making it right, and I did my first and (lowest (min) withdrawal ever) because you just can't trust some places now days, well I did that this morning since I used Skrill per a friends advice, I received it shortly after it was approved about an hour or so ago. Same say delivery, I only know a couple that do this speedy of service and they also got my praise, but there are like at least 10 -15 options for sweeps casinos, these guys easily in the top 3 their machines hit for me some places just don't for me it's like a frequency I feel between casinos sometimes lol, but they also don't hit because RTP IS A MACHINE STAT NOT A PERSONAL ONE but yea they got great social media presence which don't always see with newer casinos these guys came out of gate to play I do think they had some practice under a different name which they may want to fix the ads they have under that other name and pay to have name there switched... But they did have a lot of fun free money, and Instagram I believe, possibly x/Twitter also. They have great contests in social media and on website they update their stuff like daily on that side of things and it flows smooth, I clicked a quest on site took me to fb post to answers a question and give me a clue then sent me back to site. I don't know about you but I love chance for free SC, anyhow they turned an angry me into a fan, so yea ps don't chase wins don't chase losses machines are random but go with your feelings not your addiction you win more that way.