James S.

Fast, easy, accurate ordering and delivery!

I have been trying nearly three months now (since Sept. 8, 2021) to get a warranty repair on a large
window installed by Thompson Creek in May 2020. Five calls to corporate HQ over a ten week period have gone unreturned, despite having described the issue multiple times and having been assured that I would be contacted by a project manager or by corporate management.

The purchase, installation, and quality of the product is excellent, but the follow-through on honoring the product warranty has been disappointing at best. I have been a repeat customer for Thompson Creek for many years now, but my most recent purchase will be my last.

Unfortunately it looks as if I will need to turn to the assistance of the BBB and the MHIC to resolve the issue with my defective window as Thompson Creek has been completely unresponsive to my request.