Sandra Han

To say WF's customer service SUCKS would be a GROSS understatement. I have been making payments online with no issues, then suddenly one day I am no longer able to access my account online. I am now inconveniently forced to go to a physical WF branch to make payment each month. Yes! Yes! Yes! I have called MANY TIMES to try to resolve this but their customer service people have FAILED to resolve this... every single time I have called so far! I truly, truly regret ever getting my WF and BILT cards!!!!!!!!!

On Aug 19, 2021, I ordered a $2,299 electric bicycle (model: VeeGo 750) from a merchant named Ride Scoozy of 1901 12th St N, St. Petersburg FL 33704. Phone #: 1-833-4-SCOOZY.

Since they were running a sale at that time, I got it for $2,099. My credit card statement transaction date shows 08/20/21. This bike arrived on September 2, 2022, it comes with a one year warranty.

On Dec 17, 2021, the LCD display odometer automatically reset to zero after I had put nearly 700 miles on my bike. I immediately contacted the merchant and sent them 2 pictures to show them what's wrong with the odometer. Instead of offering to replace the part, the merchant told me to send it back for them to "examine". I need this bike to make a living, this is like asking me to forgo hundreds, if not thousands of dollars in lost income! More importantly, this bike is still under warranty. I expect a bike that costs nearly $2,300 to work more than a year before the parts start to break down, not just a few months!!! (I found out from the merchant after the LCD display issue that it is not covered by their warranty.)

The people behind Ride Scoozy are bold-faced liars, they FALSELY claimed they had refunded me $150 for the LCD display - which is a TOTAL & COMPLETE lie. I have proof from my credit card company that they didn't and when I confronted them with the proof, they admitted IN WRITING they didn't refund me anything, not a cent! The reason CitiBank didn't approve my request to dispute the $149 (not $150 as the owner claimed) is, CitiBank only wanted to know if I made the purchase and as long as I authorized the purchase, I am on the hook, it doesn't matter to the bank that I got a faulty product or part.

The least Ride Scoozy could do is to warn their customers that their LCD display is NOT water resistant, much less water proof. They also FALSELY accused me that by complaining about them is a form of harassment and an attack on his company! I did NOT make a single phone call to this company. I am just reporting my experience on Trust Pilot, BBB and other similar websites by telling the truth, the whole truth and nothing but the truth, they consider this 100% a crime!

My bike DID NOT fall into a river, rain got into the LCD display while I was on my way home. I live in the Pacific Northwest, the least the merchant could have done is warn customers that rain could seep into the display but they didn't. That's the truth, the whole truth and nothing but the truth. My offer still stands, send me a replacement, a brand new one and a return label, I'll send their original NON WATER RESISTANT one back.

Bottom line: Rain got into my LCD display after just a few months of use. Ride Scoozy should NOT be allowed to hide behind their UNFAIR warranty. According to them, sharing my experience by telling the truth, the whole truth and nothing but the truth is "100% a crime". It looks like they are intimidating me into not complaining about my unpleasant experience with Ride Scoozy.

Don't take my word for it, terrible, horrible service. Google their U.S. and Singapore phone numbers, then call... both numbers are dead!!! And the live chat agents are extremely slow and dumb.