United Kingdom
Review of Zooki
Reply from Zooki
Hello,
I am so sorry to hear this! I've had a look at your order and can see this was delivered October 3rd, so I'm going to reach out and see what we can do regarding this for you.
Please look out for an email from hello@zooki.com.
Hope to speak soon,
The Zooki Team
Review of BioCare
Reply from BioCare
Dear Customer
Thank you for your wonderful 5 star review.
As a company, we are highly committed to provide our customers with top quality products, as well as receiving your items as quickly as possible.
Thank you for your custom, we really appreciate it!
Kind regards,
BioCare Customer Care Team
Review of Direct Ferries
The payment wouldnt go through, Meanwhile the price went from 299, to 349 to 399, to over 500 pounds! It was a terrble experience and i ended up booking a date I didnt want because of this
Reply from Direct Ferries
Dear customer,
We're sorry to hear about the challenges you faced during the booking process. We understand how frustrating it can be when prices fluctuate and payments encounter issues.
At times, external factors such as demand can affect pricing, leading to changes that are beyond our immediate control. We apologize for any inconvenience this may have caused.
If there's anything else we can assist you with or if you have further feedback, please feel free to contact us directly. We're here to help ensure your future experiences with us are more positive.
Our Customer Service department can easily be contacted through our website, we use a ticketing system so we can prioritise your enquiry and make sure we get you the right support. If you are sailing within 7 days, you can login into My Account and reach us directly through our live Chat.
contact form: https://help.directferries.com/hc/en-gb/requests/new
my account: https://account.directferries.com/
Review of Concepto Clinic
They were really helpful, efficient and kind. They saved the day as I had terrible service from another test service (originally thought I was writing that review, sorry!).
Reply from Concepto Clinic
Dear Customer,
Thank you for your review!
We are sorry to hear you had such an experience.
I can see in our files that you booked the test to release same-day results by midnight. The testing itself occurred at 3:50 pm and the results were emailed 7hrs later (10:17 pm).
Additionally, there are no emails from you complaining or inquiring about the results.
We are extremely sorry that hear that you had to cancel your plans, however, we provided the service agreed upon.
Regards.
-
UPDATE
Hi,
As per the email used to write the review, we only have one appointment booked for day 5.
