This service is an absolute shambles
This service is an absolute shambles. Why on earth has the NHS removed the normal blood test appointments where you can walk in and wait.
Goodness sake. Our taxes are being squandered on RUDE and unhelpful staff. After being on the phone for over an hour they were absolutely no help. The swiftqueue system does not work.
I could not book my appointment online due to website failures. I was forced to go through the phone booking system and they were absolutely no help at all completely rude and sarcastic. What kind of clowns do you have working for you?
I spoke to a woman who sounded like she was from Essex at 1.54pm she spoke utterly disgustingly and condescendingly.
The website allowed me to book a blood test in a different area to the one where I live. There was no way of the website stopping me from booking. I was also able to book the blood test in different cities??!
However the woman on the phone was questioning why I booked in a different area, claiming there is no fault with the website??!
Why on earth would we be allowed to select to book a blood test anywhere if that wasn’t allowed. That option to book elsewhere should be blocked so people only book blood tests in their own areas!
I explained that this was the first available appointment which is the why I booked it.
I went to my booked appointment and was turned away due to not being from the area I wasted my day, I had to find childcare for my baby, I travelled on a hot day from Rainham Essex to Leyton and then to be turned away due to swift queues failure. I’m livid.
I hope your management see this.
Swift queue is excluding the elderly and less abled in getting involved with this clearly failing system. I’m 32 years old and I am able to use the internet and still it was a nightmare. Can’t imagine how it must be for others.
I agree with all the previous reviews.
Shame on the NHS and this government as a whole. We have money to support a genocide but not look after our own people. Jesus Christ.