Do not deal with this company
I am yet to receive my order, more than 14 days after placing it. I do not live in a remote part of Australia and to add to that, I've not even received confirmation of shipment. Totally inexcusable service.
They do not answer or return phone calls.
When I eventually received a response (7 days after ordering), the response was them hiding behind "Covid" causing delays. Whilst this may be true, it does not excuse the lack of communication.
It has been 7 days since them saying that the order will be shipped and still nothing. Very disappointing!
Reply from Ice Jewellery
Hi Lawrence,
We are sorry that you felt that way, rest assure that we are doing our best to fulfill our promised delivery times but sadly at this stage it is getting hard for the reasons already explained to you in our previous email.
Happily everything has ben clarify yet. Your order is in the process to be dispatched to you soon.
Please do not hesitate to contact us if you need further information.
Kindest,
Ice.