DeborahAnn Cavalcante

I inadvertently ordered the wrong product based on the ad and ordering on facebook. The ad did not say there were 2 different serums. I very respectfully and nicely asked customer service if they could replace my serum with the correct one; the answer was simply no I could purchase for another $83.00. They made no attempt to help me out or make it right. A a result i will not only not purchase again but let others know not to buy

My email was compromised and the hijackers changed my password. 101 Domain required I send passport, drivers license, pilots license to them via open internet email to gain credentials to sign into my account, even though I could provide my user name. After sending docs twice without a secure VPN to send them to they have asked for them a third time claiming they cannot read them and still have denied me a password to my account. My business is shut down because they have locked me out of my own email. But everyone across Europe can get access to it!

I ordered from this company because they advertised 10 day delivery. I placed my order July 20. It is now August 26 and I still do not have my order. No apology, no communication, no discount. The event I needed the promo item for has long come and gone.