Michelle

Good Morning,

Thank you for your kind feedback, we greatly appreciate it.

Regards,
Simon,

Thank you so much for taking the time to leave us a 5 star rating. We take pride in knowing our customers are happy with their store experience and fast delivery.

Hi Michelle, hope you are well.

I am really sorry to hear the Christmas jumper you have received is far too small. I completely understand this is not what you expected, but it is good to know other than that the jumper is quite nice. You have done the right thing in making me aware of this and I am going to get this looked into for you right away.

Thank you for your feedback and for bringing this to our attention, we work tremendously hard on a daily basis, to ensure that all our customers are receiving the absolute best possible service on each and every occasion, when shopping with our brand and will always look to improve this service, where and when required.

With items that are not suitable, we do advise that they are returned back to us for a refund. This can be done via our returns portal link here: https://www.boohoo.com/page/returns-information.html Please ensure your order number is on the returns label and you keep your postage receipt safe until you have been refunded. We advise to allow 29 days for international and 15 days for UK for your returns to reach us and for the refund to be processed back to the payment method used to place the order. If this timescale passes, send me a copy of the postage receipt and the name of the items you have returned to our customer service link here: https://www.boohoo.com/customer-service#folder-cs-folder-contact and we will be more than happy to assist you further.

Rest assured, all your feedback has been taken on board to prevent this from happening again and to ensure our customers are happy with the service provided.

Take care and stay safe - Lindsay