Alex

I had my appointment with TLSContact a month ago, but I’ve received no confirmation that my application was sent to UKVI. Despite contacting the team multiple times (first time 4 weeks ago!) I am yet to receive a response. The lack of communication and professionalism is unacceptable.

Very good costumer service with prompt communication. The product arrived on time and is as expected.

They do not keep stock of the product they advertise. I made an order and it was only on the 3rd working day that I was informed that they won't deliver the item.

If you find a good deal on this website do not buy! They might sell more items than they can actually deliver and cancel your order. You will be better of going to Currys and doing a price match (google 'Currys Price promise').

The item delivered was defective. Instead of straight away sending a new working item, I had to wait 11 days. That is their next working day delivery promise.

The customer service department also promised to call me back by a given time. You can only reach the sales department and are told customer service will call you by a given time. Customer service never actually called back by the promised time.

I only give 2 stars instead of 1 as they indeed finally delivered the item.

-1 star for delayed delivery (1 week)
-1 star for lack of communication (I was promised email updates I never got one; had to call each time)
-1 star for delaying reposting the shipment (their procedure is to wait for 48h+ for shipment company investigation resolution before acting)
-1 star for not being proactive (if I hadn't called they would have continued waiting for the investigation result further delaying delivery)
-1 star for no offer of compensation
-0.5 stars for the sheer number of calls one had to make to obtain the delivery (5 times)
+1 star for prompt call answering
= 0.5 stars

Comment to the reply: I first contacted the company on the 29/11, not the date suggested by the reply.

Great quality curtains. Excellent service and helpful staff when calling for advice. Prices where also better that at any other website. Only drawback is the long production time but I knew about it when ordering.

I simply wanted a quote... After 30 minutes of sales pitch I asked to move straight to the quote. There was still plenty of the presentation that the agent wanted to give! It took another 30 minutes to get the final price.

To get the price they go through simple steps of getting your dimensions, selecting the windows style etc. All of that you could done via a simple website or, if a teams call is a must, in 15 minutes.

Obtaining the price for 6 windows should not take 1h! That is 10 minutes per window...

(I was contacted by trustpilot to verify this review as I understand Anglia Home aimed to get I removed)

Perfect bean bag and great communication with costumer service.

The GreatBeanBags company was extremely accommodating to my atypical order. They always responded to emails within half a day. I really appreciate the effort they took.

I really like the fact you can order textile samples.

The only point of contention is that the promotion seem to be a bit misleading as they are constantly running and some prices are a bit high. Nonetheless the quality is there so cannot complain for the end product!