NA

Nat

United Kingdom

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January 10, 2024

Review of Smart Parcel Box®


Rated 3 out of 5 stars

More than happy with the product but…

More than happy with the product but had to wait a few weeks as product was out of stock then had to chase up delivery which took another week

June 21, 2021

Reply from Smart Parcel Box®

Dear Nat,

Thank you for your feedback.

Firstly, we would like to offer our apologies. The due date that was stated upon purchasing was based on the information given by our shipping agents. Over the past few months, logistics have been severely impacted by factors including COVID-19 and Brexit, matters which we hope you can understand are out of our control. Our messaging system was supposed to notify you of this delay, however, we have since realised that there was an issue with these notifications being delivered. This is currently being addressed and resolved internally.

Smart Parcel Box are a very communicative company and we understand the importance of efficient interaction with our customers. We appreciate that this experience has fallen below our usual high standards, but we hope that this will not put you off future purchases with us.

Best regards
Smart Parcel Box Support