L.M

I am a loyal customer who has recently spent alot of money with Jane Clayton. I've never had a bad experience until this, but this experience has been and continues to be awful. I ordered a large quantity of fabric which was delivered in an appalling condition. I raised it straight away and a week on, I'm still getting fobbed off that they are waiting to hear off the postal company which would take weeks. They are refusing to collect this huge broken parcel from my home, nor will they replace on a next day service. I'm already £75 down for cancelling my upholsterer at such short notice twice due to an initial failed timescale delivery followed by the delivery of damaged goods. Will never use this company again after their handling of my complaint. Have asked to escalate my complaint... nothing yet!

Reported my order arriving in poorly handled packaging, crushed and with holes. Of course this has affected the products. I've received 7 emails, all of which each time as me to do something new. I've attached photos and answered all questions and now they want videos?! All I've asked for is for them to collect the product for return and provide a refund and so far even after countless emails backwards and forwards, no such luck.

Have a double stroller that recently broke down. Was handled under warranty, leaving us without a vital family item. Returned back to us broken,damaged, in a box with holes in from its repair. Carriers they use clearly dont care. Reported immediately, photos, videos etc and been handled by Amy. Amy escalated this to a manager promising us it would be resolved within 24 hours. I've heard nothing and chased in 3 times since.... do not send precious items to them because they may nit arrive back safely.

I have been a loyal customer of Dobbies for many many years including attending many events, hosting children's birthday parties and buying garden supplies. I can safely say that I will not be setting foot inside the place again after how customer services have treated me over the last few weeks. I book a grotto experience in December and to say it was a shambles is an understatement... it was frankly embarrassing and items advertised were not included. I kindly bought this to customer service's attention afterwards and except saying thanks for emailing, I've been ignored since.

Don't have a good word to say about this company and how they deal with issues is beyond comprehension.... I ordered 2 floor cushions 5 weeks. They finally arrived after 3 weeks and the bottom of the box was damaged, so there was only 1 cushion inside - not 2. I reported this immediately and have kindly requested on 17 different occasions via live chat, telephone, email and Facebook chat that this large box with 1 cushion be collected as large and in the way in porch and that a refund is processed for that cushion and the missing one.... not a difficult request, right? Well 5 weeks on I'm yet to get ANYWHERE... I've made 75 seperate messages / forms of contact and I've got nowhere... digest that.

644147172

Rubbish service time and after time after time... total let down!

Halfords have lost a loyal customer! I ordered 3 large plastic storage boxes with lids to be delivered 2 weeks ago. All arrived with damage, 2 particularly bad. Reported it immediately via live chat including photos of the damage as well as my cut hand from the unpackaging and state of them. Was told would be escalated to another team last week and they couldn't handle a replacement or a refund??? Was assured I'd hear within 48 hours... that came and went so I've chased via email 3 times and been ignored each time. Facebook messenger was attempted and been ignored on that since initial message also.

See below
Halfords Customer Services: 25134166

Terrible service from start to finish and still not resolved now

Ahead of ordering, I rang this company twice and spoke to them on Facebook messenger. All staff say different things, but customer services advised me they honour blue light discount online and when I queried finding the option to this the changed their mind. Regardless of recording calls and 2 members of staff saying that DO do blue light discount, they would not honour any type of discount as a sorry for poor communication.

Very poor customer service! Several emails (only form of contact) have been ignored. When I have received a response, it's been useless. The day of opening a parcel, I emailed immediately reporting a fault with photos and returned the item, but they expect me to pay for the returns postage? I've also received a second order as a gift for someone and there's a missing item, and I'm yet to receive a response from customer services

We went to our local KFC over the weekend. Out order was around £25. When we got home, a friend as missing from 1 meal. A piece of chicken was missing from a 4 piece, and no gravy. Easily equating to £10+ I emailed a complaint through and even after numerous emails of bickering.... they have sent a £7 voucher and basically said its goodwill as though they've done me a favour. So they are sending a voucher less than the monetary value of what was missing and then nothing as a sorry or apology. Disgusting !!!

AVOID!! You write a negative abs fair review... it prompts a bog standard click of a button response to your emails 10 days down the line. You reply asking the same questions and then get ignored again!

Edit following response: have you noticed their response is the same as before. Copy and paste!!!!

I am a loyal customer of Dusk, and have ordered several times previously. NEVER again!! I made an order last week including a cut price side table... I received a confirmation email and I also received an order accepted email. A day later I received an email to say my order had been cancelled due to them pricing an item incorrectly on their website. They didn't just remove this one item from my order, but cancelled the whole order? I have screenshots of the pricing etc, so there is a clear issue with misleading and false advertising here. I emailed customer services immediately a week ago asking them to reinstate my order, no response.... I emailed again... no response. Whilst they advertise they will respond within 1-3 days. I contacted them via Facebook messenger to be told that team can't help but they will flag my emails to the correct team and they will be in touch... that was 5 days ago - still nothing. Funnily enough, they are able to respond to good reviews on here within hours, but if you have an issue they avoid contact like the plague! There's no telephone number either, so my hands are tied.

25.11 as predicted.... I received an emailed response after writing a poor review on here- shock! A response basically welcoming me to look at the sale on the website.... laughable!

Be aware of Max Spielman operating at Asda Minworth. We have used regularly due to it being our only local facility, but we have never received good service. Particularly poor and rude service from one member of staff who was involved in this incident. We ordered photos of our child from newborn to age 6, that was required for a school project. Ordered online, collected in store. We gave our name, collected and left. When we later opened the photos - we discovered we had been given another family's previous photos. We returned them and expressed our concern over who may have our family photos. The lady in question thought it was amusing and didn't even apologise. We raided this immediately to customer service and they thought a future purchase 20% promo code was the right thing to do as an apology. Laughable and insulting! We are reporting this company to the relevent people. GDPR eat your heart out.....

Following on from MS's pathetic response..... your customer service team have been getting emailed for 2 weeks! Hence why I've come on here as got nowhere

There simply aren't the right words to explain the trauma, deceit and heartache that Scottish Widows are causing. My late father passed away recently and very unexpectedly. He had a large and life-long 40 year pension pot with SW. Despite having a Will in place to protect his wishes and known evidence of nomination forms, SW paid this out in full to a despicable human being (known as his 'partner'), who has allegedly claimed 'dependency' successfully. I am unsure how a person of great personal wealth is actually able to do this if SW were doing their due diligence well and exploring her claims further. Yes a pension falls outside of a willed estate, meaning they only have to consider a Will and yes the trustees can apparently seemingly do exactly what they want decision wise. But SW owe it to their life long clients to ensure their wishes are honoured and met. Internal complaints system exhausted. This is now with solicitors and the ombudsman. Trying to contend with this during the most challenging of times is just awful.

UPDATE - surprise surprise, as requested by Jenny I replied to SW to look into this a month ago and not even the courtesy of a response?!?!?!?!?

Please be aware that SW do not store your expression of wish or beneficiary forms safely, claim they do not hold any on file in order to actively go against someone's wishes. Good job we have the originals!!!

Fantastic estate agency that conducts everything so professionally! Smooth process with every dealing and so refreshing to see such honesty within estate agency. I would not want to deal with anyone other than FleetMilne.