I did not know why I keep getting…
I did not know why I keep getting emails from this company. Having read some other reviews, looks like it's because I used stitchfix once. Just like many others who have complained here, I used stitch once and ended my subscription as I did not like it. Their emails are so cryptic and their website is not clear! I'm having to create an account to find out what it is that I have received a bill of 500 pounds for! This is ridiculous. If you get any emails from them, do not ignore them. Be sure somehow delete your account. I have enough going on in my life and this is something I did not deal with. Now I almost had a heart attack looking at the bill they have sent me.
Updated: The response on their customer service is extremely slow. I got their email and delivery of the 550 pound - worth package while I was travelling with limited access to my emails, and it was past their 7-day limit when I returned from travel. I have still not been able to place a return order online and get a refund.
Reply from Outfittery
Dear Lalitha,
Thank you for your feedback.
We are very sorry to hear that this resulted in a bad experience for you. This was absolutely not our intention! When Stitchfix shut down their service, we wanted to make sure that the customers with active plans could continue their style journey, and offered to continue the service. All actions taken in the process have been handled with the utmost care and diligence, ensuring full compliance with GDPR regulations. Our goal here was to provide a seamless experience.
Of course, if you do not wish to use our service, you can cancel at anytime. You can do so immediately through your customer dashboard, or by sending an email to our customer service team via service@outfittery.co.uk.
Best,
Laura from OUTFITTERY