Louise Y

A very simple process which was timely and professionally dealt with. Highly recommend.

I am in the same situation as many on this review site. Ordered received in November 2024, it was immediately returned and they contacted me say they had received it on 2nd December. The order was for £285!!! Still waiting. I have called and emailed and all they say is it will happen but no idea of when. I have spoken to legal advisor today and Barclays Bank who are also raising an enquiry. I have been a customer for many years but I will never shop with the company again. How they are treating customers is a disgrace.

Straight forward, simple and very quick to use. Recommend to anyone

As first time puppy owners we were anxious to get off to a good start where his diet was concerned. After having several telephone conversations with various members of staff we felt confident enough in the brand to place our first order. It couldn’t have been a simpler process and right on time the food delivery arrived (along with a free gift). Straight into the freezer compartment. We followed the portion sizing and it is a massive hit with our puppy. He is now fourteen weeks and waits with anticipation for each and every meal which he devours in moments. Unlike other dog foods it doesn’t smell and is easy to store, defrost and serve. Our puppy is super healthy, doesn’t smell at all and where his poo is concerned he does small torpedos that are easy to pick up and again don’t smell unpleasant. We are converted to raw and intend to stay with the brand. Thank you for your advice and support at the beginning.