Jackie B.

On July 17, 2024, I reached out to Deferit for assistance with the payment of my utility bill paid to my landlord and was told that I qualified for a $150 payment. I would need to pay a subscription fee of $14.99 plus a first payment installment of $58.48, which was paid on July 17, 2024. After my payment was made, I received an email from Deferit stating that my bill could not be paid electronically and that a check would be mailed instead. It should be received within 7-10 business days, no later than August 3rd, which is the due date for my bill. Unfortunately, I confirmed with my landlord on August 5, 2024, that they never received the check payment. I reached out to Deferit on numerous occasions to request a refund and cancel my account, and to not report any information on my credit report due to me not receiving the services that were advertised. I received a refund of $58.48 on August 17, 2024, but I did not receive the refund of $14.99, so I reached back out to Deferit. Eventually, I received the refund of $14.99 on August 22, 2024, and per my communication with Deferit, my account was canceled. Well, I received a credit alert from TransUnion a month later stating that Deferit has reported the canceled account to my credit report with $450 limit, a balance of $113 owed, and monthly payment of $38 which is all inaccurate seeing that I only was approved for $150 and didn't even receive that. Now I have to go through the process of getting the account disputed when it should have never been reported in the first place.

Unless you have your own delivery truck and can go to the Sears store to get your product, DO NOT ORDER FROM SEARS.COM!!!!

I cancelled my order here's why:

I ordered a refrigerator from Sears.com selected delivery date of 2/26/21. Got a message on 2/26/21 saying that schedule delivery was changed to 3/4/21. Here is 3/4/21, I got another email saying delivery has been changed again to 3/10/21.
Customer service could not tell me what was causing repetitive delays with delivery but kept saying its a manufacturer issue. Bullcrap!!!! What pissed me off the most is their refund process. I will not receive a refund to my debit card that I used to make the purchase but will receive a refund in the form of a check within 7-10 business days. I just moved and currently short $800 and I am not able to grocery shop because of no fridge thanks to Sears.